投诉信写作学案

投诉信写作学案

实例分析（2010广州二模）

假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。 [写作内容]

请给网站写一封投诉信，包括以下内容： l.写信的目的；

2.投诉内容：

3．要求：重新邮寄或退款； 4. 询问：若寄回，谁承担奇费? [写作要求]

只能使用5个句了表达全部内容。（信的开头和结尾已给出，不计入句子总数。）

I am writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size-nine shoes but I received a pair of white, size-8.5 shoes. Worse still, there was a ten-day delay in delivering my shoes, which should have reached me on April 10th. For the above reasons, I demand either a new pair of black size-nine shoes be posted me immediately or I be give a full refund. By the way, if I send back the wrong shoes, will your company pay for the postage?

讨论：投诉信结构要点是什么？

投诉信是对产品或服务表示不满的信件，一般分三个部分： 1. 提出投诉内容； 2. 说明具体情况； 3. 提出解决办法。

Li Hua

常用词汇积累

1. 3. 5. 7. 9. 11. 13. 15.

常用句型积累

complain against sb. about sth.投诉...... put up with / bear / tolerate忍受 poor service糟糕的服务 out of one’s expectation令某人大失所望 incident / matter 事件 bad manners 不礼貌 nuisance 麻烦事 solve解决

2. 4. 6. 8. 10. 12. 14. 16. dissatisfaction with不满于...... awful 糟糕的

inconceivable不可思议的

look into / go into / investigate调查 sanitary situation卫生条件 disturbance干扰 remedy 补救

recurrence再次发生

1) I am writing to you to complain about ...

2) I am writing to express my dissatisfaction with...

3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...

4) I can hardly bear /tolerate /put up with it any more.

5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.

7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

8) We will appreciate your willingness to make up for the loss.

9) I think it’s high time you realized…(我认为是你认识到……的时候了).

10) I must warn you that unless you do something about the situation I will be forced to take legal action.

11) To be frank, I am not prepared to put up with the situation any more.

A Letter to the University President about the Canteen Service on Campus

Jan. 6th, 2002

Dear Mr. President,

My name is Li Ming. I am a junior student of the civil engineering school in this university. I I venture to write you a letter about the canteen service on campus, which has given rise to many complaints among students.

The focus of the complaint is the poor quality of the food. For one thing, the rice is very hard, the steamed breads are usually sold cold and vegetables are often overcooked. For another, the prices of the foods are surprisingly high. Honestly speaking, the dining environment has been improved since last year. But there are still not enough space and seats for us to have our meals there. Besides, the attitude of the canteen staffs is not hospitable at all.

All in all, there is still much room for improvement. I do hope we will not suffer another year. Thank you for your time and kind consideration.

Sincerely yours.

Li.

【写作内容】

假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司 反映问题。

1． 购买日期：上个月；

2． 故障：一周前屏幕坏了，看不见显示内容； 3． 已跟当地销售商家投诉，但其不能解决；

4． 要求：更换一台新的，如不行则要求退货、拿回货款。 【写作要求】

1．必须使用5个规范的英语句子表达全部的内容。 2．将5个句子组织成连贯的短文。

3．开头和结尾已为你写好（不算入要求的5句话里）。 Dear Sir or Madam,

Thanks for your attention. I’m writing to complain about your product.

_______________________________________________________________________________________________________________________________________________________________ I am looking forward to your early reply.

Li Hua 【评分标准】 句子结构准确，信息内容完整，篇章结构连贯。

投诉信写作学案答案

One possible version： Last month, I bought an MP3 made by your company, which brought me enjoyment for some time. But last week, something went wrong with the screen and I can’t see anything on it. I have talked about this with the shop which sold me this MP3, but they/it couldn’t do anything about it. Having no choice, I turn to you for help. I hope you can get me a new one or return my money to me.