外贸后期操作常见问题解答

Pay attention that there is another wave of real stuff. I will answer some questions post international trade.

1

怎么样才能让产品介绍信成功发到相关负责人手中？

How to send product introduction letters to the person in charge successfully?

首先，给潜在客户发邮件的时候要注意标题的使用，不要用有强烈广告含义的词，比如“合作”、“Dear Sir”、“你的公司名”等等，直接用产品名或直接的话题引起客户注意，如果对方有合作意向，会将你的邮件转发给负责人。另外可以选择周末时候，把你的来意跟联系人说清楚也许他能告诉你，因为周末的时候，大家的工作心情基本都很好！

First of all, pay attention to the use of headings in e-mails sent to the potential customers. Do not use some words with strong advertising, such as “Corporation”, “Dear Sir”, “Your company name” and so on. Just use the name of products or topics directly to catch customers’ attention. Show your purpose to the contact person clearly and he will probably tell you because people are working in good mood in weekend.

2

什么商品须商检？

Why should products be inspected?

A.选好H.S编码，然后看它的监管条件——“B”出口须商检（海关网站上可查）。

A. Choose the code of H.S and have a look at its inspection condition----- “B” needs to be inspected in exporting. (You can cheek it in custom website.)

B.到当地的商检局咨询；一般分为法定商检和免检，一般是工厂做商检，需要带相关资料，不同的商检局要求不一样，也可以委托报检。

B. Consult the local commodity inspection and testing bureau, usually divided into commodity inspection and exemption from inspection. Usually it is inspected by factories and you need to take relative data. Different commodity inspection and testing bureau have different

requirements and you can entrust for inspection.

3

客户往错误的美金帐号了汇了钱，怎么办？

What if customers remit wrong USD account?

如果收款人没错的话问题不大，叫代理公司向银行咨询一下，是否可以凭保函入帐；如果不行就要求银行收到此款项后将其挂帐，同时通知国外立即发出更改收款帐号的电文，收到更改电后，国内银行就可将这笔款子入帐了。

It doesn’t matter a lot if the payee is right. You can ask the agency to consult the bank that whether you can get the payment according to L/G. If not, you can ask the bank to run up an account after receiving the money and inform the abroad bank to send message format of changing the receiving account. After receiving the message format, the domestic bank can get the payment.

4

产品过了交货期,外商不要货怎么办?

What if the products miss the delivery date and the foreign customers refuse them?

客人一般有他们的SALE SEASON，过了销售旺季产品就不好卖了。现在你要么降价卖给他们，要么找别的客人了。当然，你也可以联系收尾货的，让他们处理（搜索引擎上可查）。 Usually there is a sale season and the products will be hard to sell out after the peak season. You can sell them in low price or find other customers. Of course you can connect with people collecting leftover stock. (You can search it in the internet.)

5

客户不派船怎么办？

What if the customer doesn’t arrange the shipment?

客户不派船，那证明他是不想要货了。你可以试图和他沟通一下看看要继续履行合同的话他还有什么条件或者要求，如果确实不要货了，那么再看客户开立的L/C是可撤消的还是不可撤消的；如果是不可撤消的，在没经得我方同意，它就不能撤消。关键问题是在，是谁违约在先，如是客户先违约，那就在协商不成立后，要求其解除合同并要求赔偿违约金和损失；如果是自己违约在先，那就和客户进行协商解决，最好是能说服客户，争得客户的谅解，尽快派船解决此事。

If the customer doesn’t send a ship, he is probably unwilling to receive the goods. You can try to communicate with him that whether you can continue the contract

or he has other conditions or requirements. If he certainly doesn’t want that goods, you can solve it depending on the L/C is revocable or irrevocable. If the L/C is

irrevocable, it cannot be cancelled without your approval. The key problem is that who breaks the contract at first. If the customers break the contract, you can ask him to cancel the contract and for compensation under the condition that the negotiation is broken. If you break the contract at first, you can negotiate with

customers. It will be better if you can persuade him and ask for understanding and solve it as soon as possible.