高考英语应用文专题-投诉信(lw)

投诉信

对所遇到的困扰，恶劣的服务态度，劣质的产品等提出抗议和改进的建议. 内容有理. 批评有节. 语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁. 最后提出的解决方法应切实可行. 在表达自己的不满时, 语言要把握分寸, 不失风度.

1. 说明投诉的对象2. 阐述投诉的具体原因3. 表示希望投诉后能尽快得到改正

①I am_____________(写信人身份) 。②I venture to write you a letter about_____________(抱怨内容) 。

③The focus of the complaint is_____________(抱怨内容的核心) 。④For one

thing,_____________(抱怨内容的一个方面) 。⑤For another,_____________(抱怨内容的另一方面) 。

⑥Honestly speaking,_____________(客观的评论) 。⑦But_____________(抱怨产生的原因) 。⑧All in all,There is still much room for improvement.

⑨Before I take any further action,I do hope_____________(表达本人的愿望) 。⑩Thank you foryour time and kind consideration .

【篇首句】介绍自己，说明写作目的：投诉。

l I’m Li Hua.I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant. 我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。

l I’m writing to you to complain about...我写信是投诉......

l I want to express my dissatisfaction about the woolen scarf I bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。

【篇中句】说明投诉问题、后果，并提出合理建议。

l While I was on holiday in Hong Kong about a week ago,I bought a green shirt for 300 HK dollars in your shop,but there seems to be something wrong with it.When it's washed,it fades in color .Now I can't wear it.

l 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。当被洗的时候，它会掉色。现在，我不能穿了。

l It arrived on time the day before yesterday.But when I checked it,I found a hole in the middle.Iwas astonished because the hole was obvious and I didn't think you should neglect this deficiency （缺陷）. 它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应该忽略这个缺陷。

l I have dialed your service number for several times but it was always busy.我多次拨打你们的服务电话，但它总是占线。

l Now this problem keeps worrying me.现在这个问题一直在困扰我。

l To improve the situation,you can take the following measures.为了改善状况，你们可以采取下面的措施。

l Can you change a new one for me as soon as possible?你们可以尽快给我换件新的吗？

l I insist you change a new one for me or give me a refund (退款). 我坚持你们给我换件新的或者给高考英语应用文专题-投诉信(linwn)

我退款。

l How shall I send this scarf back to you?我怎么把这条围巾寄还给你？

【篇尾句】希望给予考虑，并期待对方尽快回复。

l Thanks for your consideration.感谢你的考虑。

l I hope you will give due attention to this matter.我希望你给予此事应有的重视。

l I believe you will take my complaint seriously.我相信你会认真考虑我的投诉。

l I’ll appreciate it if my demand is met.如果我的要求被满足，我会非常感激。

l I’m looking forward to your early reply.期待着你早日答复。

你是李华，两周前你从网上一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：1. 介绍购物情况2. 反映存在问题3. 提出解决方案

注意：1. 词数100词左右2. 可适当增加细节，使行文连贯3. 开头结尾已给出，不计入总词To whom it may concern,

I am one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.

I am sorry to have received such poor service, and I believe I have every right to ask you to dealwith this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.

Looking forward to your reply.

Sincerely,

Li Hua

高考英语应用文专题-投诉信(linwn)