物流英语 小对话11

EX1

Jack: Excuse me. My name is Jack. I want to know some vocational work about your company.

Gary: Welcome to our company Jack. Nice to meet you.

Jack: Me too. I hope that you introduce your company in detail.

Gary: My name is Gary. Here is my card. It is very kind of you to give me this opportunity to introuduce my company.

Jack: Thank you for a lot of care.

Gary: Our business covers different means of transportation, door to door pick up and delivery, customs clearance warehousing and consolidation. Jack: I see.

Gary: Our Company provides logistics services such as purchasing, transportation, warehousing, Inventory control and Information systems. Jack: Ok,I know.

Gary: I have come here today see whether you have interested in our service. Our company is famous as the top service.

Jack: I hope so.

Gary: If you have any question about our company. Please feel free to contract me anytime. I’m forward to our next meeting.

Jack: well, you are welcome. We are looking forward to it.

EX 2

Jim: Excuse me.

Mary: What can I do for you?

Jim: My name is Jim. I want to see your manager.

Mary: Do you have an appointment?

Jim: Yes, I have an appointment with your manager at 9:30 a.m. Mary: OK. Please follow me.

Jim: Hello. My name is Jim. I come from ** Company . Here is my card .Now our company have a lot of goods to warehouse. Can you Provide me with related service?

Manager: Yes, of course. Let me show you around. I’d like to show you the warehouse. Let go to the warehouse.

Jim: What a big warehouse!

Manager: Our company can provide customers with a variety of goods inventory. And we have special concessions on predominate goods and long term contract.

Jim: I’m interested in that. We hope to establish regular relation with you. And I look forward to further news with interest.

Manager: Thank you for a lot. We will make every effort to give you full satisfaction.

Jim: I hope so.

EX 3

Chen: Nice meet you. I’m the marketing manager of a textile company in

China. I am here to meet you today.

Gary: How do you do? I’m pleased to meet you. My name is Gary. I’m a district manager of retail chain in America. Is there anything I can do for you?

Chen: Yes, I have brought some catalogue of our company’ products . I ’m really glad to have the opportunity to visit your company.

Gary: Can you give us an idea of your company?

Chen: We are supplier of textile of various types. Such as silks, woolen knitwear and cotton piece goods.

Gary: Oh, I have got some ideas of your exports. I’m interested in your silk blouses.

Chen: As you probably know, our silks are known for their good quality. They ’ve met with great favor overseas and are always in great demand. Gary: Very well. I’ll send your catalogues to those who are interested in. Can I have your Price sheet?

Chen: Yes of course, here you are. Our prices compare most favorably with quotations you can get from other manufactures.

Gary: May I ask if you allow any discount?

EX 4

Amy: Hi! My name is Amy. I come from ** Co. This is my card.

Peter: My name is Peter. Nice to meet you. Now, let’s talk about the date of delivery.

Amy: What would be your earliest delivery date?

Peter: I think the earliest shipment we can make is on November 1.

Amy: You may know that the delivery date is very important to us. We are ready to pay an extra fee for immediate delivery. If we place our goods on the market at a time when all other importers have already sold their goods at high prices, we shall lost out.

Peter: We try our best to advance shipment, but we cannot commit ourselves. You may take it from me that the last thing we want to do is disappoint a customer, especially an old customer like you. We’ll get in touch with our other customer and try our best to advance delivery to October.

Amy: Good. The last thing we want to do is postpone the delivery date. It will be better to ship them all one time so that we wouldn’t miss the sales season.

Peter: If you are in urgent need of goods. We suggest that you allow partial shipment.

Amy: But our customers are in urgent need of these goods so it will be better to ship them all at once.

Peter: It is in your own interests that we put forward such a suggestion. If partial shipment is allowed, instead of waiting for the whole lot to get ready, we can ship whatever is ready to meet the urgent need of your end-users.

Amy: Oh,I see. In that case, I agree to partial shipment. How do you want the goods divided?

Peter: For those goods that are small in size and light in weight, we send them via air freight. It ’ll be all right to ship other ordinary and larger sized goods by sea.

Amy: Please by all means guarantee the date of shipment so that we wouldn ’t miss the sales season.

Peter: I arrure you the shipment will be effected in time.

Amy: Thank you for your cooperation.

Peter: Not at all.

EX5

Gary: Hello, this is Gary from ** Co. calling. May I speak to Mary? Mary: Hello, Gary, this is Mary. Is there anything I can do for you? Gary: I’m sorry to have to say this, Mary, but we have got a problem. Mary: Hasn’t the goods arrived yet?

Gary: No, it not that. These goods arrived two days ago. Right on schedule. The problem is with the product itself.

Mary: What is it?

Gary: On examination, 15 cases were found to be badly damaged. We have to claim on you for the damage of our goods.

Mary: Oh, my god! What ’s wrong with them? All of the cases were in perfect condition when the goods were loaded!

Gary: According to the surveyor ’s report, the damage is caused by improper. I’m afraid we just can’t accept these faulty goods. Our product for the market place and it ’s very embarrassing for us. I want to know what you’re going to do remedy the situation.

Mary: Gary, I understand your feelings now, we shall try to make up the loss you sustained.

Gary: Would you make sure that we get replacements?

Mary: The mistake is on our side .we’ll arrange to send you replacement at once and we’ve also prepared to meet your claim.

Gary: As soon as you can replacement, Mary.

Mary: Ok, Gary. I’m really sorry about all this. I’ll clean it up. But we hope all disputes can be settled by negotiation.

EX 6

Jim: Good afternoon, Peter.

Peter: Good afternoon, Jim. I’m glad to see you!

Jim: Shall we discuss the shipment now? I’d like to ask when and how you are going to ship our goods.

Peter: We usually ship the goods by regular liners.

Jim: For this lot, could you consider prompt shipment? The goods are badly needed by customs.

Peter: No, I’m afraid it’s different for us to do that.

Jim: As to shipping, there is a problem we have to face our purchases in

urgent need of this product.

Peter: We understand you situation, Jim. As you know, our supply situation brings us hardly in a position to meet your demand of prompt shipment at present. So I ’d like to suggest a partial shipment. Is the solution acceptable for you?

Jim: No, yet. It’s better to ship them all at one time, otherwise the users will return purchase.

Peter: I see you point, but ship them at one time it is really beyond our power. I was informed by our shipping department yesterday that liner space for London up to the end of this month had been fully booked. Jim: Can you manage to ship the goods in May?

Peter: It’s difficult for us. Is there any chance if transshipment is allowed? Jim: But I know transshipment adds to expenses, risk of damage.

Peter: You can count on us. About the point, we ’ll try our best to help you.

Jim: In that case I agree to transshipment. We would like to accept you proposal as a special treatment to our old friend.

Peter: Ok, you can count on us.

EX 7

Mary: Hello, this is Mary. I am retailer of daily necessities. I ’d like to speak to Mr. Smith.

Smith: This is Smith. Is there anything I can do for you?

Mary: I want to order some daily necessities. Now some of my goods that sell well are going out of stock.

Smith: What kinds do you need?

Mary: I want to some toothpaste. For example:Zhonghua toothpaste and Jia Jieshi toothpaste.

Smith: How many would do you like to order?

Mary: I want to 400 boxes of each kind. Because there is a great need of toothpaste. Could you consider prompt shipment? The goods are badly needed by us.

Smith : No. I’m afraid it’s difficult for us to do that. Our supply situatipn bring us hardly in a position to meet you demand of prompt shipment at present.

Mary: Sorry, Mr. Smith. As you know, our purchase is in urgent need of this product.

Smith: I know, but we don’t have amount of the product in stock. I can send 200 boxes of each kind first.

Mary: Ok.

Smith: What else do you need.

Mary: I’m not sure. But you can send some hand paper to me. Smith: Ok, No problem.

Mary: How soon can I get it? I’m in urgent need of these goods. Smith: I’m afraid you have to wait until Tuesday.

Mary: Ok, I see.

EX 8

Cherry: Hello. Mr. White. My name is Cherry. I am a new clerk of a logistics. I have just graduated from college, so I know little about company ’s vocational work. Sorry to trouble you.

White: Never mind. So good to see you again. Is there anything I can do for you?

Cherry: Today I’d like to know something about Inventory system. Could you tell me more about it?

White: Ok, Inventory system is a important function in logistics and it requires a lot of tactics and rich experience.

Cherry: Really? I thought Inventory system was simply to warehouse something you need, and it will be easier to do.

White: In fact, Inventory system consists of many tasks for example: warehousing, Inventory control and Information system.

Cherry: Could you tell me how to manger inventory.

White: Inventory system is made from many works. For example: how many products are on hand, on order, in transit and where are they? Cherry: Ok, I see.

White: So have you got rough picture of Inventory system.

Cherry: Yes, Now I fully understand what you said. Inventory system is really important.

White: We welcome you to join this profession in the future.

Cherry: Thank you a lot. I will consider it seriously

EX 9

Peter: Hello! This is customer service department. What can I do for you? Mary: Here is a computer I have just bought here. Would you send them to my home?

Peter: All right. We render the service of delivering goods to customer’s house. Please fill in the delivery from with your name, address and telephone number.

Mary: My name is Mary, No 60 Zhonghua Street.

Peter: Yes I know.

Mary: When can I get it?

Peter: All our goods can be delivered within 24 hours. What’s the time you are in?

Mary: This afternoon will be convenient.

Peter: I will tell the delivery department. I’ll wrap it up nice for you and have it sent before 5 o’clock this afternoon.

Mary: Do you change any money for the delivery?

Peter: Yes, we will change 15 yuan for the delivery?

Mary: How will I pay?

Peter: You may pay in cash to our delivery on this afternoon in face. Mary: Thank you! Goodbye.

Peter: Goodbye.

Chen: If your order is large enough. We ’ll consider giving you some discount and we hope to establish regular business related with you. Gary: We’ll consider it carefully then we will give you a rely.