速卖通服务条款模板
一. 通用服务条款模板
Shipment:
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3 days once your payment is completed.
We do not uarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that
buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your
country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
1. 承诺3天内发货(时间自定义)
2. 买家必须承担关税
Returns:
We do our best to serve our customers the best that we can.
We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
1. 买家收到货15天时间内可以提起退货要求(时间可以设置长,但不能设置短)
2. 买家必须保证退回的货物完好,若有损坏或者丢失,买家需要承担责任
3. 买家需要承担退回的运费
Warranty & Maintenance:
We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. We also provide 12-month free maintenance. The buyer should return the
product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
1. 15天内提起换货请求,一个月内提供换货,12个月保修(15天时间只可以设置长,不可以
设置短)
2. 买家负责退回的运费,可以只退回有问题的部件进行换货
3. 在退货前需与卖家确认退回地址、物流方式,并提供退回单号
Feedback:
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
1. 若对产品及服务满意请及时留下好评
2. 若对产品和服务不满意,请在差评前,先与卖家协商解决问题
二. 不同行业的特殊条款
婚纱礼服类:Dresses Sizing or Fit Issues As all of our dresses are hand-sewn and customer tailored, the finished gown may vary by approximately 1 inch in the specified measurements.
To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.
Color Mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item
received is in wrong color, please contact us to see if a return or refund is possible.
1. 尺寸存在1英寸的误差(行业认可误差范围)
2. 颜色会由于显示屏和灯光等存在轻微色差
珠宝首饰:Jewelry Size or Fit Issues尺寸问题说明: The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products do not fit you, you can directly contact us.
Color Mismatch色差问题说明
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item
received is in wrong color, please contact us to see if a return or refund is possible.
1. 购买前请仔细选择尺寸(由于珠宝类很难界定误差范围,所以没有合理误差要求)
2. 颜色会由于显示屏和灯光等存在轻微色差
假发:Wigs
Size or Fit Issues尺寸问题说明:
The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products do not fit you, you can directly contact us.
Color Mismatch色差问题说明
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item
received is in wrong color, please contact us to see if a return or refund is possible.
1. 尺寸存在0.5英寸的误差(行业认可误差范围)
2. 颜色会由于显示屏和灯光等存在轻微色差
Operating System
Please read the descriptions including the operating system carefully. If you have any questions or require any further information about how recover or upgrade the operating system, please contact us.
Memory
The actual memory size may be less than the specification stated because the
pre-installed operating system and software take up some memory. You can use a third party software to check the actual memory size, or contact us for further instruction on how to do this.
Function
Different phone models or versions will have different functions. Please read the product descriptions carefully and learn the functions supported by each phone before placing an order.
Signal
Since the telecommunication systems may vary with countries, it will be necessary for you to check whether the cell phone can support the network system provided by the local or regional network provider.
Waterproof/ Shockproof
Most cell phones in the consumer market are neither waterproof nor shockproof. If you have a specific need for a shock- or water-proof cell phone, please choose a model that specifies those features. If you want know whether any model is shock- or water-proof, please contact us.
电脑行业
Because the operating system and additional applications are preinstalled, the remaining capacity of the built in RAM & ROM will be less than stated in the specifications.
The stated battery life for a tablet PC is based on usage for internet surfing and
document viewing. The battery life may be shorter than stated if there is usage for videos or games or other activities consuming more power.
消费电子
Sound: Sound quality can be relative to different consumers. As long as the sound quality coincidences with the actual parameters specified for the product, the product will be regarded normal.
Capacity: It is normal that the displayed capacity is about 80% of the total capacity. Warranty period is determined by the online order records and the product label on the back of the appliance (Attention: During the warranty period, please ensure that the label remains legible, complete and undamaged). Our store will provide the warranty. Please send the product to the specified address for repair.
The product may vary slightly from the one shown in the photo due to reasons such as light effect, monitors, etc. The photo is for reference only. In online shopping, you do not see the item in person. Therefore, it is important that you clarify any questions, doubts or special needs before you place an order. When the parcel arrives, you should refuse to sign to accept the parcel if you find any signs of
damage or that the product is broken or crushed, or appears to be different from the product descriptions such as quantity, color, shape, accessories, etc. As an alternative, you may also ask the delivery staff to produce a certificate for the damage and notify the store owner immediately. Buyer is advised to open the parcel to inspect the item before the delivery staff departs. If the product is
damaged or does not conform to the product descriptions, you may refuse to sign and return the parcel right away.
The seller has the right to refuse to pay the shipping fee for the returned parcel if the buyer returns the product for buyer’s own reasons, such as the buyer subsequently considers the price is too high, the product is not what the buyer expected despite that it conforms to the product descriptions.
Toy machine is relatively delicate and more likely to incur damage during the transportation. The buyer may request return or replacement but should pay the shipping expenses for return buyer is responsible for the shipping fee for the returned goods and replacing parts.
Before you use the model aircraft, please read the instructions. At first use, we suggest that the buyer does not push the throttle too hard. The buyer is advised to practicing to control the throttle before playing the model aircraft with the direction. There will be a lot of fun with playing the model aircraft but please keep in mind that it is delicate as well.
Telecontrolled model toys are all fragile, and as such are easily broken. Other electronic toys are also easily broken. Please read and follow the operating instructions to prevent damage to your toy. Please understand that we won’t be responsible for damage created by improper use.
In many cases the damage is caused by improper operations. If you have followed the instructions, and the aircraft still doesn’t work, please contact us immediately and stop any unsafe operations.
Battery is a special type of product. The seller will accept the battery being returned, but the buyer will bear the shipping costs for the return.
Please check the appearance of the lithium battery when you receive it. If you find leakage, bulging or other damage, please leave the battery in its original condition and send it back to the seller within 15 days. Do not disassemble or use it directly. If you haven’t sent it back within 15 days, the seller will assume the battery is in good conditions when you receive it and you have accepted the product.
For model aircraft flight simulation products, the buyer should learn and understand how to install, test and use products. Some software may be required to be downloaded in order to complete installation. Buyer should not choose to request free return because you do not know how to use the products. In that case, the buyer should pay the shipping fees for return.
鞋子和箱包行业
Size or Fit Issues:The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products do not fit you, you can directly contact us.
Color Mismatch: Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.