商务英语专题听力练习1

商务英语专题听力练习1

PAPER 1

PART 2

13. 14. 15. 16. 17.

A a sales person B a security guard C a customer D a typist

E a maintenance engineer F an accountant G a shop manager H a manufacturer

18. 19. 20. 21. 22.

A refusing B complaining C advising D thanking E agreeing F apologizing

G making excuses H contradicting

PAPER 2

PART 2

13. 14. 15. 16. 17.

A bus B taxi C train D plane E ship F ferry G lorry H car

18. 19. 20. 21. 22.

A a customs officer B an immigration officer C a money changer D a tourist guide E an airport manger F a hotel receptionist G a travel agent H a taxi driver

PAPER 3

PART 2

13. 14. 15. 16. 17.

A lack of a contract B a rude customer C a difficult boss

D an uncomfortable office E long hours of work F low pay

G lack of holidays H boring work

18. 19. 20. 21. 22.

A an airport manager B a cook

C an engineer

D a customs officer E a travel agent

F a flight stewardess G a pilot

H a baggage handler

PAPER 4

PART 2

13. 14. 15. 16. 17.

A a receptionist B a factory worker C an accountant D a salesman

E the general manager F a security officer G a cleaner H a visitor

18. 19. 20. 21. 22.

A to express thanks B to make an apology C to book a room D to order a meal

E to change a booking F to make an enquiry G to confirm a booking H to make a complaint

PAPER 5

PART 2

13. 14. 15. 16. 17.

A having a friendly conversation B interviewing a candidate C giving a lecture

D offering an invitation E answering a phone call F dictating a letter

G presiding over a meeting H giving a demonstration

18. 19. 20. 21. 22.

A caution B worry C pride D sarcasm

E disappointment F pity

G surprise H satisfaction

商务英语专题听力练习2

UNIT 1 ARRIVING FOR APPOINTMENTS

Listen to cassette

Y ou will hear four conversations. In each conversation a visitor is arriving at reception for an appointment.

1. Look at the chart. Which visitor is seeing which manager at what time?

Times 10.30 12.00 15.00 16.30

Visitors Andrew Moncourt John Morgan

Managers Simone Canning Jeff Harley Mark Roberts Jenny Saunders

Irene Tate Eileen Wade

2 . Where are these offices? Write on the floor plants.

a. Simone Canning’s office b. Jeff Hartley’s office c. Mark Robert’s office d. Jenny Saunders’s office

FIRST FLOOR

SECOND FLOOR

THIRD FLOOR

3. Vocabulary Use the words in the box to complete this conversation.

Write one word in each space.

a fraid appointment expecting floor free help lift name office wait

RECEPTIONIST VISITOR RECEPTIONIST

Good morning. Can I …….. you?

Yes, I’ve got an ……… with Annette Rawstern What time is she …….. you?

VISITOR Ten o’clock.

RECEPTIONIST Could I have your ……., please? VISTOR RECEPTIONIST

John Wilson.

Take a seat. I’ll see if she’s …..

VISTOR Thank you.

RECEPTIONIST I ’m …….. she’s on the phone at the moment. Could you …. a

few minutes?

VISTOR Certain. (a few minutes later)

RECEPTIONIST Y ou can go up now. Do you know where her …… is ? VISTOR Er. No

RECEPTIONIST It ’s on the third ……. Come out of the …….., turn right and it’s

the second on the left.

VISTOR Thank you. RECEPTIONIST Not at all.

4. Listen to cassette

Y ou will hear six people asking for directions. Answer their questions from the floor plan. Peter Knight

Perry Lowden

Alice Rowan

Carl Morris

Dominic Lowe

John Brown

Martin Shaw

Jean Wright Kate Lynas

LIFT

Jean Fisher Anne Taylor

Terry Bevan

UNIT 2 NAMES AND NUMBERS

1. You will hear three telephone conversations . in each conversation someone else for a telephone number.

Listen to cassette and write the three numbers.

_________ _________ _________

2. Y ou will hear two telephone conversations.

Listen to cassette and complete the two record cards.

ADDRESS TEL ADDRESS

TEL

John Walsh LeTrumalu

FAX FAX

UNIT 3 TELEPHONE MESSAGES

1.

Lindy Cohen works for Crossways, a shipping company. She is out of the office when John Collis rings from Munich so he leaves a message with her secretary.

The secretary makes two mistakes in the message. Read the message. Then listen and find the mistakes

Date: 16 July Time: 5:30 am Message for: Lindy Cohen From: John Collis

Re: next week’s visit to Germany – Mr. Collis says that n10 a.m. is a difficult time for the marketing meeting on the first day. Can you change it out 11 am? Please ring back this afternoon before 6 p.m. to confirm.

Tel: Munich 43 82 45

2.

Greta Hans rang Lindy Cohen at home and left a message on her answering machine. Listen to cassette and complete this note for Lindy.

Greta rang. She’d like to meet for …….. next week on……… call her any evening after ……. Tel:………

3.

Someone rang Crossways when the office was closed and left a message for Lindy Cohen on the answering machine. Listen to cassette and write a message for Lindy.

Date: time: Message: from: Re:

4. Complete this answering machine message with words from the list. I ’m ringing about could he call me this is I ’d like to speak to my number ’s

……….Mark Levy of AGC. ……………… John Benson. …………….. the marketing meeting. ………………….as soon as possible? …………….756 8343. Thanks.

Note: This is Mark Levy of AGC. When you give your name on the telephone, say This is ……..not I am…..and give your full name. 5. Lana Corning of Wise Electronics wrote this list.

Y ou are Lana Coring. You make the three phone calls but you get an answering machine each time

Things to do…

² Call Gordon Klein of Q and A Software

about our new accounting system.

² Talk to Annie Pastori of Santini about a late

delivery (order no. 23212).

² Call Kenji Hata of the Sumiti Bank about

land investments in the Far East.

UNIT 4 SCHEDULES

1. Listen to cassette.

Y ou will hear three people asking about these meetings. Which meeting is on which date?

2. In the New Produce Division at Q and A Software, Peter Dressler( Head of New Produce). Janet Shields( Head of Marketing) and Marc de la Tour(Marketing Executive) are meeting to decide who is going to these trade fairs. Listen to cassette and complete the table.

Fair a. Expotec, Casablanca b. Frankfurt Technology Fair c. Comln Tech, Geneva d. Sydeny Al Fair e. Info Tek, San Francisco

3. Prepositions

Complete these sentences with the correct prepositions from the list. on to of from

A. Expotec starts…….the second……….October and finishes………the seventh. B. The Sydney Al Fair is ……the eightieth…..the twenty-third……September. C. Comln Tech is ….July; ….the six …..the tenth.

Dates

2nd -7th October

Representative(s) Janet Shields

4. Say these dates.

a) 4/9 d.7/6 g.10/3 b) 5/8 e.8/5 h.11/2 c) 6/7 f.9/4 i.12/1 5. The marketing meeting is on the eleventh of January.

look at the schedule and make similar sentences about these events. d) 22/6: Production Meeting e) 5/2: Sales Meeting f) 5/7: Finance Meeting g) 25/4-3/5 Paris Trade Fair h) 31/9-4/10: Annual Conference

UNIT 5 SALES FIGURES

1. Y ou will hear the beginning of a message at Mckillin, a soft drinks manufacture.

There are seven people in the meeting: Jenny Dewan, Marketing Manager for Western Europe, and the regional sales managers for the six areas ion the box.. France Spain and Portugal UK and Ireland Italy Germany Greece You will heart each regional manager talking about sales in his or her area. Which of the graphs show the sales in each region?

Now listen to cassette again and complete these sentences. Write one word in each space

France Not bad. We’re …………… last year. Spain and

Portugal Well, we didn ’t start the year very well, but sales

are ……….very …….now.

UK and Ireland About ………..as last year.

Italy Not very good, really. We’re ……last year.

Germany We ’ve had a good year. At the moment sales are ……. Greece Well, we ’re very new in Greece, so sales levels are

quite low. But, sales are…………I feel optimistic.

2. look at the graph.

Y ou will hear Jenny Dewan speaking about Mckillin’s world sales for

this financial year

a. What were the company’s total sales last year? b. What were last year’s figures for. i. March? iii. August? ii. May? Iv. December? 3.what ’s happening?

look at these sales figures for the first quarter of the year and say what is happening in each region.

Follow the example. In France, sales are going up Rapidly.

Sales figures by region: $us Region France Spain Germany Italy Japan

January 2,500,000 2,210,000 4,400,000 3,221,000 2,849,000

February 3,251,000 2,121,000 3,675,000 3,220,000 2,701,000

March 4,311,000 2,216,000 3,108,000 3,221,000 2,695,000

UNIT 6 MAKING APPOINTMENTS

1. John Waterman works for a company called Hearst Behring. You will hear him talking about his appointments for the week. MONDA Y TUESDA Y WEDNESDA Y THURSDAY FRIDAY 11.00:Divisional 10.00:Christina

Meeting

Bunnenberg 12.30:lunch,

Andrew Symes

( CJKcontract)

1.00:lunch:

Sue Bowlan

2:00 Etta Caducci 2.30:Harlan

(Unital) Brown (MXS) 4.00:Royce Lowton (production figures)

2. You will hear four telephone conversations.

Conversation1:Christina Bunnenberg calls John Waterman. Conversation2:John Waterman calls Francois Letellier. Conversation3: John Waterman calls Harlan Brown.

Conversation4: Christina Bunnenberg calls John Waterman. All the conversations happen on Tuesday morning.

Listen to cassette and make the necessary changes to John Waterman’s diary Concentrate only on the information you need to correct the diary. Play the conversations as many times as you want.

Now listen to cassette again and complete these sentences. Write one word in each spac

Conversation 1

CHRIOSTINA:Can …………………tomorrow?

JOHN : I’m afraid I’m ……..tomorrow …………….Thursday? Conversation2

JOHN : What are ……………tomorrow morning at nine?

FRANC : Tomorrow morning is impossible, I’m afraid. …………….in the afternoon?

Conversation3

HARLAN :Oh, that’s a pity. Can ……………………another time? I ’m …………….Friday morning. Conversation 4

CHRISTISNA: Can …………….come to office at about eleven?

JOHN : Eleven. Yes, fine. OK………………….tomorrow.

3. Prepositions

Here ’s Maria Salerno’s diary for the week

Wednesday Thusday Friday Monday Tuesday

12.30:lunch 10.00:sales 10.00:factory with Joe meeting visit 8.00 flight to Gianelli paris(AF213)

Complete Maria’s description of her appointments with the correct prepositions from the list. In these of the spaces no preposition is necessary. On in at with for

a ………..today I’m having lunch ……….Joe Gianelli.

b ……….tomorrow morning ……….ten I’m going …….a sales meeting.

c ………..I ’m visiting the factory…………Wednesday …….the morning. d ……….8a.m ………Friday I’m flying ………. Paris ……. A training course.

4.Look at your diary for next week.

MONDAY TUESDA Y WEDNESDA Y FRIDAY

THURSDA Y

9.00sales trade fair 8.30 return 10.00 visit meeting (all day) flight(KLM219) factory 12.30 have lunch 1.00 have

with Bill lunch Canning

with

Joanne(ICL)

2.30 meeting 3.00 finish 3.00 BA433 at ICL early to Amsterdam for trade fair

5. You will hear eight questions. Answer the questions from the diary. After you

answer you will hear an example answer. Follow the model

_______________________________________________ QUESTION What are you doing on Monday morning? YOU I ’m going to a sales meeting. EXAMPLE I ’m going to a sales meeting

6. Listen to casstte

This time you will hear only John Waterman. You are the clint.

Follow the conversation plan and speaking in the spaces. Use the diary in 7E1. Practise as many times as you want. John Waterman

UNIT 7 COMPANY PROFILES

1. Y ou will hear the General Manager of Cerico SA giving a presentation on his company. Listen to cassette and complete the company profile.

CERICO SA

Based in Seville, Spain

Main activity: exporting traditional Spanish ceramics (+some manufacturing) a. main country markets: ……………and ……………. b. value: ………………. c. turnover: ……………….. d. pre-tax profits ……………….. e employees ………………

2. Look at these sentences and write similar sentences about your company.

a. We ’re based in Seville

b. O ur main activity is exporting traditional hand-painted ceramics c. Our main markets are the UK and Germany d. W e have 148 employees

e. In the last financial year our turnover was $31 million. f. Our pre-tax profits were $3.2 million. g. T he company has value of $48.5million.

3. This time you ask the questions and you will hear the Managing Director

of Q and A Software answering them.

UNIT 8 FIGURES

1. Look at the table.

Match the words on the left to the figures in the column on the right a. a date and a time

$75 per 100

b. a sum of money £1.52 to the dollar c. a percentage £21m d. a fraction 1.06 e. a decimal 1/4

f. a telephone number 2/11/96 at 10:30 g. a reference number 20m*13m h. a measurement 760 3491 i. an exchange rate 8% j. a price D/88105

2. Listen to cassette and read silently.

The sentences include examples of fractions, decimals, dates, percentages, phone

numbers,

Reference numbers, sums of money, prices, measurements, and exchange rates. a. My number is 760 3491.

b. I am calling about invoice no. D/88IOS c. Pre-tax profit is £21m. d. The interest rate is 8% p.a. e. They cost $75 per 100.

f. The next meeting is on the 2ndof November at 10:30. g. The current exchange rate is £1.52 to the dollar. h. The container measures 20m*13m.

i. The Dow Jones was down 44 points: a change of 1/4% j. To calculate the VAT, multiply by 1.06%.

3 Listening

You will hear two telephone conversations about export orders of terracotta tiles from Spain. Maria Perez is in charge of these orders but she is away. Anne Garvey answers the phone.

Listen and complete the telephone messages.

Telephone message

Date : 8 September Time: 2.30pm

To: Maria Perez From : Mr. ________ Cranfield Interiors

Message: Re: order no. _______ (August _______th) for_______ boxes of

terracotta floor tiles, size:___ cm x ____ cm, at £ ________, inc. ___ % discount. The tiles were due to arrive on the____ th. He still hasn’t received them-please call asap. Tel:_______

Message taken by : Anne Garvey Telephone message

Date: 8 September Time: 4.00pm

To: Maria Perez From: Mr._________, NY Interior Design

Message: Re: order no. ____________ for _______boxes of terracotta floor tiles (price: $____per box).

Please call within ________hours to discount a ____% increase in the order. He would also like to renegotiate the discount ﹙currently___﹚ Tel :____________

Message taken by: Anne Garvey

4 Say these figures.

Listen to cassette to check your pronunciation. a. 235 6609 e ..5 1/2% b. £95000 f. 0.07

i. 2 1/4 j.12.12

c. $250m g. SW/322C .k .DM65.5bn d. 15m*8m h. 1 November . l.. 1567232

UNIT 9 PRESENTATIONS

1. Listen to cassette 5A.2 and read silently.

You will hear a presentation by Mr. Gittings, the finance director of XYZ (UK) plc. Mr. Gittings isn’t a very good public speaker.

Yes, well you all know what I’m talking about and, er, I hope you won’t find it too boring, Yes. I was just saying to Mr. Brown the other day we have too much talk and too little work, it’s all meetings. Well, the main thing we have to consider in all this is the cost of the, er, project, which will be considerable. I have some figures here…just a moment. Can you see them? Oh. Sorry. Well, perhaps you can look at them later. Well, as you can see, or rather, can’t see, the costs would be…well, a lot. In fact it could be, ah, even more if we can’t organize a 109653. So that’s that. I hope it’s all clear now.

2. Read this advice, which could have helped Mr. Gittings.

Making Presentations

Before starting ,make sure all necessary document are in place.

Use visuals which are easy to understand and make sure the audience can see them. Use natural, spoken English: avoid unnecessary technical terms. Organize facts in a logical sequence.

Make the main points clear. Emphasis and repeat them.

Use anecdotes and example to help your audience understand and remember your message. 3. Listening

You will hear extracts from two business presentations.

Presentation 1. Listen to cassette , Jon Blake uses all the ten expressions. Tick them. Maria Bellini’s presentation is similar to John Blake’s, but she uses different language. Listen for expression which are equivalent to the ones of John Blake. Write them in the right.

Presentation 1. John Blake says: Presentation 2. Maria Bellini says: a. Let me introduce myself… a. my name is…. b. The aim of my talk is… c. First of all…

b. c.

d. I ’d like to draw your attention to… d. e. My second point is… f. As you know… g. Thirdly, … h. In conclusion…

i. Thank you for your attention…

e. f. g. h. i.

i. Now , if you have any questions… j. 4 The stages of a presentation

A presentation generally has three main stages:

Stage 1 Introduction and statement of aims. Tell them what you’re going to

say.

Stage 2 Main body of the presentation. Say it.

Stage 3 Summary and conclusion. Tell them you’ve said it.

5. Listening

Complete this sales presentation using the expressions from exercise. Use one expression in each space.

Good afternoon 1 ______________I’m Tim Hardy of Medway

Security.2_____________ give you some information about the services we can offer you .

3__________________________ I know that you’re currently spending about £1500 a month on security.4__________________this diagram, which shows how we can offer the same level of service for about 20% less. 5 ___________________that at the moment you’re working with three different companies. Medway can offer you the whole range of services you need, all from just one company.

6_________________________like to talk about quality, These days. 7____________________________ security is more and more important. I ’m sure

you ’ll be glad to hear that last year Medway was elected number one security firm in this region. So, 8__________________ my offer is a lower

price, simpler administration and a partner you can trust for your security needs.

9_______________________________________________________________________

10________________________________________________________________.

I ’ll be pleased to try and answer them

UNIT 10 EXPLANATIONS 1. Listen to cassette.

Y ou will hear Randi Bussin, a marketing consultant, talking about selling American computers in France. She divides her explanation into four sections: place (or distribution), price, product and promotion. In what order does she speak about the four sections? Number them.

a. place b. price c. product d. promotion

2

Language check

Listen to cassette and read silently.

The sentences are from Randi Bussin ’s explanation about breaking into the French market.

‘Well, the first issue is the product: physical changes and modifications

that need to be made for it to be sold in the French marketplace…’

‘This brings us to the second factor, pricing. When you go into the French

market you need to consider how you’re going to price your product…’

‘Now, the third issue is place-how you are going to distribute your

product …’

‘The last factor is promotion. For example: advertising and PR…’

In each case she uses the same method:

1. She gives a number (the firs issue: the second factor, the last factor) 2. She gives a title(product; price; place)

3. She gives a brief explanation or example (physical changes and modifications that need to be made; For example: advertising and PR)

This three-step system makes the explanation easy to follow. 3. Speaking : SWOT analysis

The table below gives information about SWOT analysis: a system for assessing the competitive position of a company.

Use the information to write four sentences: one about each factor. Use the three-step system. SWOT Analysis

1st Strengths strong points of the company, e.g.: low cost operations… 2nd Weaknesses points where the company is less competitive/efficient… 3rd Opportunities e.g. technological change, changes in fashion… Last Threats activity by competitors, changes in the market…

UNIT 11 MONEY AND MARKETS

1. Listen to cassette read silently.

Y ou will hear the beginning of a radio program called ‘Money: a User ’s Manual ’ An economist from a private bank is answering questions about the FT-SE 100, or footsie.

And once again, it’s listeners’ question time. This week Joanne Weiss from Ducroix sheaffer is in the studio to answer your questions. Hello Joanne. Hello, Barry.

We receive a lot of questions about the ‘footsie ”. So first of all, Joanne, what exactly is it?

The footsie is the most important companies whose shares can be bought on the London stock exchange. And what’s it used for?

Traders follow the movements, that’s to say the changes in price, of the footsie. They then use the information to make decisions about buying and selling shares. Are there equivalents in other markets?

Yes, there are. For example, on Wall Street in New York they use… 2 Vocabulary

Enter the verbs in the correct places on the matrix Verbs Soar Dip Plunge Slump Surge

3 Vocabulary

Match the adjectives on the left with meanings on the right. The first one has already been done as an example.

Big change Small change

Movement up

Movement down

Adjective Market

pessimism, falling prices

Brisk little activity, little change in prices Buoyant uncertainty

V olatile optimism, rising prices

Depressed sudden big changes in prices in one direction or the other Jumpy lots of activity

4.Financial reports-results and reasons

Complete the financial reports using :because, because of or as a result. New York: The stock market is uncertain at the moment 1_______interest Rates are not falling as expected. 2 _________, the Dow Jones plunged 53.71 points overnight.

London: The share market fell 21 points in one day 3_________the uncertain situation in New York. Traders are also cautious 4 ________ they think trade figures for the next quarter may be bad.

Tobyo:5____________the market situation in New York and possible measures in the USA against Japanese imports Nikkei average plunged 274 points. 6_________, the market is extremely jumpy.

UNIT 12 Meetings 1

1. Meetings, conferences and committees are important to all organizations, but people often feel cynical about them.

Listen to cassette and read the four quotations below silently. Do you agree with them?

Use a dictionary if necessary.

a. Meetings are indispensable when you don’t want to do anything. (J k Galbraith)

b. The amount of time spent on any item of the agenda will be in inverse proportion to the sum involved. (C Northcote Parkinson.)

c. A conference is a gathering of important people who singly can do nothing, but together can decide that nothing can be done. (Fred Allen)

d. To get something done a committee should consist of no more than three men, two of whom should be absent. (Robert Copeland) 2.Here is some advice on how to be effective in meetings. Read it and think about whether you agree with it.

EFFWCTIVE MEETINGS

DO DON ’T 1. Listen carefully to everyone. 2. Let other people speak first if you know they agree with you. Then follow them by agreeing and adding points they have missed.

3. Improvise if necessary –but don’t forget your objectives.

Would you add anything?

1. Be in a hurry to speak. Hear what others have to say, then summarize their views and make your case.

2. Bluff when you don’t know the answer to a question.

3. Stick rigidly to your plan if you can see that it is not working.

3.Listen to cassette Meeting

Y ou will hear a recording of a meeting at CVX Engineering, a company which produces specialist machine tools.

Complete the first part of the minutes’ of the meeting.

CVX Engineering

Ltd

___________________________________________________

MINUTES

Meeting on: 9th Dec. Attended by: Pierre Roche, Finance

Caroline Parry, Marketing John Rollins, Export (Chair)

Subject: _______________________________________________________ Agenda: 1_______________________________________________________ 2_______________________________________________________ Vocabulary notes (Longman Dictionary of Business English, J H Adam):

1 minutes: an official record of business done, including decisions reached, at a

meeting

2 agenda: a list of matters to be decided or discussed at meeting

4.Listen to cassette Meeting 1 again.

Listen for the expressions in the table below and tick( √ ) them when you hear them.

Let ’s get started. We ’re meeting today to…

There are a couple of things I’d like to look at

Shall we begin?

Why don’t you start?

5. Opening a meeting: the four-step system

Opening a meeting in English is easy if you follow this four-step system. Step 1 Open the meeting Tell everybody that you are going to begin

Step 2 Explain the objectives/subject. Tell them why you are having the meeting Step 3 Present the agenda. Tell them, in order, what you are going to discuss Step 4 Get initial contributions. Ask someone to begin the discussion.

Match the expressions below to the four steps.

1 2 3 4

a. Why don’t you start?

b. The purpose of today’s meeting is to

c. There are several items on the agenda.

d. Let’s get started.

e. There are a couple of things I’d like to look at.

f. We’re meeting today to…

g. Shall we begin?

Would you like to begin?

6. Complete the two texts below with expressions from exercise.

Make two versions, one informal and the other formal.

a) Informal Right.1____________________________________

2____________________________________

talk about cutting costs.

3____________________________________

Firstly, the financial situation, and secondly, areas where we

could economize.

Paula-4________________________________

7.Look at the agenda below.

Record yourself opening the meeting.

Decide if you would like to do an informal or a formal version.

CVX Engineering Ltd

___________________________________________________

Meeting on: 19th Aug.

Subject: ways of increasing sales

Agenda: 1: possible new clients

2: possible new products

______________________________________________________

Listen to your recording.

Did you use the language you studied in this unit?

UNIT 13 Meeting 2

1.There are three types of meeting in most organizations:

1. Formal meetings V ery controlled, usually with larger groups

2. Informal meetings Smaller groups, more flexible working methods

3. Ad hoc meetings

2. Llya Ludnovik is talking about meetings in his company.

Listen to cassette and read silently.

Spontaneous, or organized at very short notice

‘We have a lot of meetings, like any company I suppose. I have a lot of ad hoc meetings to deal with specifics. They’re a good way to solve problems quickly, or to orgainse more formal meetings if necessary. We have informal meetings, where the department gets together, every few days. I also have a lot of informal meetings with clients: things are planned but there’s flexibility. We do have formal meetings with full procedure, but not often. They’re very good for dealing with a lot of different problems at one go, or for giving out information.’

3 Listen to cassette again. Are these sentences true or false?

a. Star Products has a lot of debts.

b. Star Products is a market leader

in Thailand, Korea and Japan.

c. CVX is a market leader in Afr-

ica and Latin America

d. In Latin America, the future

for CVX looks good.

e. There are no European competitors

in Asia.

f. CVX already have a contact in Korea. TRUE FALSE TRUE FALSE TRUE FALSE TRUE FALSE TRUE FALSE TRUE FALSE