客户抱怨信及回复
客户抱怨信原文（节选其中一句话）
The prices are very high for us. For us to have the option to sell your products here in our country, we need an additional 30% discount.
Dear xxx,
I am glad to hear from you， and much concerned about your requirement in the letter. Regarding our last quotation, you consider the price to be high for you. I do think it is the common issue we face currently. As you know, the price of raw material goes up beyond our predict. We are proceeding to improve craft to lower the cost effectively.
The market goes big for these products day by day. Most clients have urged us to complete their orders in spite of high price. They all agree that these products are of most potential high profits in the near future. K$ K- Q9 m
Provided we offer 30% discount to you, could you like to double your volume? If not, I would like to kick off 10% price to start an initial friendly cooperation between us. Your further comment is highly appreciated.
Yours truly,
William
Speaking with an anger client
A: Hello. I need to speak with Allan Cartwright.
B: This is he. May I help you?
A: I certainly hope so, I am about to stop doing business with your office.
B: I’m very sorry, Madam. Can you tell me what the problem is over the phone or would you like me to go to your office?