DONE西餐厅服务员技能培训

西餐厅服务员服务技能培训

1. 点蜡烛（晚餐）

A. 服务员退后半步，点燃火种，身体前倾吧餐台上蜡烛点燃后，立即熄灭火种。

A half step back waiter ,lighting the fire ,leaning forward to candle lit dinner table, to

immediately extinguish the fire.

B. 注意火种不能碰到客人。

Note that the fire can not meet the guests.

2. 推销餐前饮品，酒水员或听面领班向客人推销饮品。

Pre —dinner drinks marketing : wine staff or the office of surface foreman sell drinks to guests.

3. 上餐前饮品服务：酒水员在客人右侧上餐前饮品，并报上饮品名称。

Pre —dinner drinks on the service :members of the guests drinks pre—dinner drinks on the right side, and report on the drink name

4. 上面包，牛油 On bread, butter

A. 牛油碟放于面包碟正上方1.5厘米处。

Bread and butter plate placed above the plate is about 1.5cm.

B. 备饭匙，大叉各一去，置于面包篮的一端，饭匙柄，叉柄向右，面包篮里备好各款面包。 Preparation of rice spoon, large fork to each one, put one end of the basket of bread ,rice spoon handle ,fork handle to the right, bread basket and prepare section of the bread.

5.

1）侍应是否在客人就座一分钟内即上前询问客人需要咖啡或茶？

2）是否客人在就座一分钟内即询问客人需要什么果汁？是否提供冰水？

3）如果早餐包含面包，是否提供一篮面包并放在餐桌上？

4）在请客人点菜时，侍应是否表现出其清除了解餐牌上的菜式及烹调原料？

5）侍应是否首先请女士点菜？点菜时是否与客人保持眼神交流？

6) 如果客人不从餐牌上点菜，侍应能否满足客人合理的要求？

7）点菜时，侍应是否询问了所有细节（入主盘的调料，拌菜等等）？

6. 撤换餐用具 :Replacing tableware

撤换餐碟：在客人用餐过程中，值台员应不断巡视自己的区域，如客人餐碟中的骨刺残渣超过三分之二时，应及时更换。Replace the meal dish：in the guests dining process ,the value of

Taiwan should continue to visit members of their regions ,such as guest meal dish in the bone residue more than two—thirds of the time, should be replaced.

具体要求：Specific requirements:

1) 撤换餐碟时，值台员应左手拖拖盘，将干净的餐碟整齐地叠放在一起，从客人右侧撤

下脏的，并换上干净餐碟。

Meal replacement disc, the value of Taiwan should be left members of Toto, that will clean food dished neatly stacked together, taken down and dirty right from the guests ,and put on a clean dish meal.

2) 右撤右上，并注意脏碟上的残渣不要掉在地上，或污染盘中的干净餐碟。

Withdrawal of the right upper right ,and pay attention to the dirty dish on the residue does not fall to the ground ,or pollution clean plate dinner plate.

3) 撤换前应询问客人的意见：“对不起，请问可以换吗？”待客人许可后再撤碟。

To replace the views of customers before asking:” excuse me, can I change the plate?” Plate to be withdrawn after getting the permission from the guest.

7. 撤换烟缸: Replace the ashtray and

Specific requirements

具体要求

1） 当桌面烟缸中有两个或两个以上烟蒂时，应及时撤换烟缸。

When the desktop ashtray has two or more cigarette butts should be promptly replaced ashtrays.

2） 撤换烟缸时，值台员应左手托盘，将干净的烟缸整齐地叠放在托盘内，行走至许撤换

烟缸的餐桌旁，轻声说：“对不起”，以示打扰客人的歉意。

Replace the ashtray ,the value of station staff should be left trays, clean ashtrays will be neatly stacked in the tray, walked to the need to replace the ashtray in the dining room table ,said softly:”I’m sorry,” apologized to the guests bothered to show.

8. 其他服务技能： other services skills

茶水服务， 毛巾服务，接受点菜，点烟，结账，收台等

Tea service, towel service ,receive a la carte, lighter ,billing ,collection units ,etc.