当代商务英语听说教程2 Listening script

Unit 3

Part 1 Practical Listening & Speaking

B Functional listening

Task two (P27)

F: Good morning, Continental Hotel. How may I help you?

M: Good morning. I’d like to book some accommodation for five nights from July 3 to 7.

F: From July 3 to 7. Just one moment, sir. There aren’t many vacancies left because of the trade fair. What kind of rooms would you like?

M: I’d like to book three double rooms all on the same floor.

F: Yes, you ’re very lucky. There are only three double rooms left, but they are on different floors.

M: That’s OK. What’s the daily rate?

F: Double rooms are RMB 900 per night.

M: What are they like?

F: All the rooms are overlooking the city. They are balconies and bathrooms. M: OK. Do you have a conference room I can reserve for July 5?

F: We have a nice quiet room that can take 3 people. Would that be suitable? M: That would be fine.

F: Can I have your telephone number?

M: Yes, it’s 46792345.

B Business culture (P31)

1、acceptable 2、target 3、prefer 4、achieved 5、simply 6、misunderstandings

7、business 8、shocked 9、dishes 10、shocking 11、home-cooked 12、wine 13、attending

Part 3 Listening Practice

A Listening focus

Task one (P34)

1、directions north south east west

2、The Atlantic Ocean The Pacific Ocean on the east coast

3、west the cinema northwest the cinema south the hotel northeast the shopping center east the shopping center

Task one (P35)

B A C D G H F E L K I J

B Dictation

Task one (P37)

1、inclined 2、outweigh 3、compliment 4、I ’m so glad you liked it 5、distinctive 6、take pride 7、modesty 8、three refusals

Task two (P37)

1、 I’d like to book a hotel room for five nights.

2、 Modesty taken to extreme is arrogance.

3、 Kunlun Hotel is within walking distance to the Grand Theater.

4、 I ’d like to reserve a single room with a bath for a client for two days.

5、 I’ll book the room now and call you back later to confirm.

Conversation 1 (P37)

F: Room Reservations. Can I help you?

M: Yes, I’d like to book a single room with a bath for a client from the afternoon of October 4 to the morning of October 10.

F: Yes, we do have a single room available for those dates.

M: What’s the rate, please?

F: The current rate is $50 per night.

M: What services come with that?

F: For $50 you ’ll have a radio, a color television, a telephone and a major international newspaper delivered to your room every day.

M: Is there a discount rate for conference delegates?

F: Yes, there is. I think it’s 10%, but I can check that for you.

M: OK, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details. By the way, I’d like a quiet room away from the street if that’s possible.

F: That’s fine, sir. Can I help you with anything else?

M: No, that’s all for now. Thank you and goodbye.

F: Goodbye.

Conversation 2 (P38)

Tony: Hello, Shanghai Holidays. Can I help you?

Customer: Yes, I took a brochure yesterday and now I’d like to book a holiday please. Tony: OK, which holiday are you interested in?

Customer: The one on page 43. Can you tell me how much this holiday cost, please? Tony: Yes, sir. It costs 858 dollars.

Customer: That’s expensive. How long does it take?

Tony: That package takes two weeks.

Customer: And when does it begin?

Tony: It begins in September. And now that one is on special offer. You can get 10 percent discount.

Customer: Good. How can I book it?

Tony: You need to fill in the booking form. We need your full address and a deposit of

20 percent. You can pay by cash or credit card. We then need to receive the balance at least ten days before the holiday begins.

Customer: OK, I know. Thank you very much.

Tony: My pleasure.

D Passage

My name is David Anderson. I’m the Operations Manager of the Shang Ri-La Hotel in Shanghai. I’m responsible for the day to day running of the hotel. So the manager of each department, reports to me. It ’s my role to set them objectives and to ensure certain standards are maintained at all times.

Also, as the Operations Manager, I have direct responsibility for the reservations department in the hotel, which is the most, in terms of profit and revenue, important department in the hotel. It’s where we make 60% of our revenue in the hotel.

People can book hotels in a number of ways, including the most convenient way- the Internet, which is becoming more and more important for hotel bookings. We have to be aware of it because it’s a different method guests can use to book rooms.

So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents accessing the hotel information, it’s somebody sitting at home.