管理学第十一版Chapter1
Chapter1
Management and Organizations
Who Are Managers?什么是管理者？ Manager（管理者）：Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.
协调和监督其他人的工作，使组织的目标可以完成的人。
Classifying Managers管理者的分类
1. First-line Managers（基层管理者）
Are at the lowest level of management and manage the work of non-managerial employees.
处于最低水平的管理，管理非管理人员的工作。
2. Middle Managers（中层管理者）
Manage the work of first-line managers.
管理基层管理者
3. Top Managers（高层管理者）
Are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization.
负责组织范围内的决策，并制定影响整个组织的计划和目标
Managerial Levels管理的层次
What Is Management?什么是管理？ Management: Coordinating and overseeing the work activities of others so that they are completed efficientlyand effectivelywith and through other people.
定义：协调和监督其他人的工作活动，通过其他人的工作使工作活动能够被高效、有效地完成。
Managerial Concerns管理者关心的问题
Efficiency（效率）“Doing things right”正确的做事
Getting the most output for the least inputs.最少的投入获得最多的输出 Effectiveness（效果） “Doing the right things”做正确的事
Attaining organizational goals.实现目标
Connection:
What Do Managers Do? 管理者做什么？
Functions approach.职能上的解释
1. Planning（计划）
Defining goals, establishing strategies to achieve goals, developing plans to integrate and coordinate activities
确定目标，制定战略以实现目标，制定整合和协调企业活动的计划。.
2. Organizing（组织）
Arranging work to accomplish organizational goals.
安排工作以完成组织目标。
3.Leading（领导）
Working with and through people to accomplish goals.
和他人合作并通过他人来完成目标。
4.Controlling（控制）
Monitoring, comparing, and correcting the work.
监控、对比并纠正工作活动
Management Roles Approach.角色上的解释
1.Interpersonal roles人际角色
Figurehead（挂名首脑）, leader（领导者）, liaison（联络者）
2.Informational roles信息角色
Monitor（监听者）, disseminator（散布者）, spokesperson（发言人）
3.Decisional roles决策角色
Entrepreneur（企业家）,Disturbance handler（混乱驾御者）, resource allocator（资源分配者）, negotiator（谈判者）
Skills Approach. 技能上的解释
1.Technical skills（技术技能）
Knowledge and proficiency in a specific field在特定领域的知识和技术
2.Human skills（人际技能）
The ability to work well with other people和其他人一起工作的能力
3.Conceptual skills（概念技能）
The ability to think and conceptualize about abstract and complex situations concerning the organization对抽象和复杂的组织情况思考和概念化的能力
Plus： what isConceptual Skills
Using information to solve business problems利用信息解决商业问题
Identifying of opportunities for innovation对创新类机会的识别
Recognizing problem areas and implementing solutions.能认识到问题领域和实施解决方案 Selecting critical information from masses of data.能从大量的数据中中筛选关键信息 Understanding of business uses of technology.理解技术的商业用途
Understanding of organization’s business model.理解组织的商业模式
Skills Needed at Different Management Levels
What Is An Organization? 组织是什么？
An Organization Defined组织的定义
A deliberate arrangement of people to accomplish some specific purpose
一种对人的刻意安排，来完成一些特定的目的
Common Characteristics of Organizations组织的普遍特征
Have a distinct purpose (goal)有一个明确的目的（目标）
Composed of people.由人组成
Have a deliberate structure.拥有特定的结构
Characteristics of Organizations
The Changing Organization
Why Study Management?
为何学习管理学？
The Value of Studying Management
1.The universality of management管理的普遍性
Good management is needed in all organizations.所有组织都需要良好的管理。
2.The reality of work工作的现实性
Employees either manage or are managed.职员不是管理者就是被管理者。
3.Rewards and challenges of being a manager作为管理者的回报和挑战
Management offers challenging, exciting and creative opportunities for meaningful and fulfilling work
管理为有意义和充实的工作提供具有挑战性的、令人兴奋的和创造性的机会。. Successful managers receive significant monetary rewards for their efforts.
成功的管理者因他们的努力获得显著的金钱奖励。
Universal Need for Management
对管理的普遍需求
Rewards and Challenges of Being A
Manager