英文邮件编写试题及答案
一、Writing
Suppose you are Sophia, and you work as a salesgirl in a foreign trading company.Yesterday you received an email from your client named Jack, he complained about the quality of the doll he ordered in your company !Now you have decided to reply him and ask him to provide the detailed photos !
二、Writing
Suppose you are a salesgirl named Sophia,who works in a foreigh tradingcompany.Yesterday you received an email from your client whose name is Jack. He proved that the arm of the doll he ordered in our company has broken .Now you are required to reply him and ask him wether he agrees to accept $10 as a compensation provieded by our company .If he doesn ’t agree to acccept it, your company will arrange the return for him !
参考答案：(邮件格式采用了英式)
题目一
Hello my dear friend,
Sorry for the inconvenience!
Please kindly send me a detailed picture of the defective part so that I can issue you a new doll for replacement. Please attach the photos directly on eBay !
More details will be appreciated!
Thanks for your understanding and patience !
Best regards
Guess
题目二
Hello Jack,
Sorry for the inconvenience!
As for the problem,we would like to refund you $10 as a compensation. Will it be ok for you ? Of course, the item will be returned to us if you don’t want the item at all. Hope for your understanding !
Looking forward to your soonest response !
Best regards
Guess
评分标准：
1、 邮件格式正确，有抬头和落款，以及开头语的使用！3分
2、 用词礼貌规范，言简意赅！2分
3、 覆盖了所要求的内容，语句通顺连贯！5分