英文投诉信表达及例文
范文一
Dear Sir or Madam,
I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.
I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.
To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.
Yours sincerely,
Li Ming
范文二
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days, we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperature range from 0℃ to 9℃。
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible？ I hope that my problem will get your kind consideration.
Yours faithfully，
Li Ming
范文三、
Dear Sir,
I am writing to let you know the deplorable attitude of one of your staff member. I received my notebook for one month from your computer and thought there were some problems: the screen is always black when I do nothing.
However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be
disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.
An early response will be appreciated.
Sincerely yours,
Ben
亲爱的先生：
我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。
但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。
我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。
请早日回复。
真挚的：堂娜
一般说来，一封投诉信应包括三个最基本的方面：
1. 投诉内容。一般放在信的开头。常用的表达法有：
I am writing to you about... which I received/bought ...
I am going to complain about ...
I am sorry to have to return with this letter... which I received/bought...
2. 投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：
When we checked..., we noticed...
When I took... out of the bag and examined... closely, I found...
When I unpacked... and tried to use it, it did not work.
3. 希望得到的结果。常用的表达法有：
Please let me know what you intend to do in this matter.
I am returning... under separate post and look forward to receiving a full refund of... In view of the inconvenience that this has caused, I feel you should...