餐饮部必备基础用语中英文版
Dressing (沙拉酱)
Thousand Island (1000Island)千岛汁
Italian Dressing意大利汁
French Dressing法汁
Blue Cheese Dressing奶酪汁
Vinaigrette 油醋汁
Olive Oil橄榄油
Mayonnaise 蛋黄酱
Herb 香草
Cooking Time 时间
Rare 二成熟
Medium Rare三四成熟
Medium 五成
Medium well七成
Well Done全熟
食品烹饪方法
Cooking Method
煮放在摄氏100度的开水中煮.
Boiled To cook in water at 100
红烧放在有盖的锅里慢慢的烧(干)
Stewed To cook in water or juice, slowly in closed dish
烩放在有盖的锅里, 带水或汁慢慢的烧
Braised To cook slowly in covered pan
烘放在干热的炉中烘
Baked To cook in using dry heat
炸放在煮开的油中炸(很多的油)
Deep-fried To fry totally covered in oil or fat
煎放在小量的油中煎
Fried To cook in hot fat or oil
扒直接放在高热上或下中烤
Grilled To cook gravitated or over direct heat
煎放在没有油的锅中煮
Pan-fried To fry without oil or fat
卧(波) 放在没有烧开的热水(恒温) 中煮
Poached To cook in water under controlled heat (not boiling water) 蒸放在蒸气中蒸
Steamed To cook by allowing steam to heat food
炒用少量的油, 高热中炒
SauteedTo cook quickly in a little hot oil or fat
醺把食物放在烟中醺, 带给食物一个特别的味道
Smoked To preserve and give a special taste to meat by hanging in smoke 烧在烘箱中或明火中烤
Roast To cook by dry heat in an oven or over an open fire
What can you say when you greet the guest
当问候客人时你可以说些什么
Good Morning /Afternoon / Evening
早上好、下午好、晚上好
How are you?
您好吗？
We haven’t seen you for long time.
很久不见了。
Where have you been?
您去哪里了？
You look great.
您看上去棒及了。
Courtesy Words
礼貌及礼貌用语
- Please 请
- Thank you 谢谢
- May I …我可以
- Excuse me / I am sorry 对不起
- I am glad to …我很愿意
- It is my pleasure to …我的容
幸
We should be always courteous and friendly to our guest. Here aresome examples.
我们应该时刻对客人保持礼貌及友善。以下为一些例句 When a guest say’s “Thank You”You always reply
当客人答谢你时
- You are welcome
- With pleasure
- It’s my pleasure
If you need to interrupt a guest, Say
当你需要打断客人时
- Excuse me, Sir / Madam
- I am sorry to disturb you
If you didn’t hear what the guest said
没听清楚客人的话时
- Pardon me
- Would you please repeat
- I am sorry
When a guest asks you to doing something, avoid do it without any answer, always say
当客人要求你做某事时，应先回应客人
- Yes, I will be right back
- Yes, I will bring it for you
When you want to clear the guest table / plates
当你要帮客人收盘子或清理桌面时
- May I take the plate
- May I clear the table
The Simple Restaurant Dialogue
简单餐厅对话
Taking a Breakfast Order
Waiter: Good Morning Sir, How are you doing this Morning
Guest : Good, thank you.
Waiter: My name is Jason, I will be your waiter this Morning.
Are you ready to order?
Guest : Yes, I would like to have American breakfast.
Waiter: What kind of fresh juice or fruit would you like?
Guest: I would like some orange juice.
Waiter: How would you like your eggs, Sir?
Guest: Fried eggs, over easy.
Waiter: Would you like your eggs served with ham, bacon or sausage? Guest: Bacon please.
Waiter: What would you like to drink
Guest: Coffee please.
Waiter: Sure, would you like to have anything else?
Guest: No thanks.
Waiter: May I repeat your order?
Guest: Yes, please
Waiter: You have ordered ……
Guest: That all right
Waiter: Thank you Sir, I will be back soon to serve your order.
Taking Food Order (if the guest decides to take a la carte) Waiter: Excuse me Madam, May I take your order?
Guest : Sure, I would like grilled beef tenderloin.
Waiter: How would you like your beef to be cooked?
Guest : Medium.
Waiter: What sauce would you like?
Guest: Red wine sauce.
Waiter: Would you like to have an appetizer?
Guest: What is your soup of the day?
Waiter: Cream of mushroom.
Guest: I would like that, please.
Waiter: Would you like to have anything else?
Guest: No thank you, that’s all.
Waiter: May I repeat your order, Madam?
Guest: Yes, please.
Waiter: You have ordered ……
Guest: That’s all right
Waiter: Thank you Madam, I will be back soon to serve your order. Taking Beverage Order
Waiter: Good Evening Sir, Would you like to have some thing to drink before you order your food?
Guest : Do you have fruit juice?
Waiter: Yes, we have freshly squeezed orange juice, watermelon juice, and apple juice.
Guest : Watermelon juice please.
Waiter: Sure one watermelon juice, is there anything else you would like to have?
Guest: No thank you.
Waiter: You are welcome, I’ll be right back to serve you.
Taking a Reservation 1
Hostess: Good Morning, Coffee Garden, Alan speaking, How may I help you? Guest : How early do you open for Lunch?
Hostess: Our Lunch open from 11:30am, Madam.
Guest : Fine, I want to reserve a table for 4 at 12:30
Hostess: The reservation is for whom? Madam.
Guest: For me, I am Mrs. Woods.
Hostess: Could you please spell it for me? Mrs. Woods?
Guest: Is W-O-O-D-S.
Hostess: Would you prefer smoking or non-smoking area? Mrs. Woods. Guest: Non-smoking please.
Hostess: Sure, Mrs. Woods. I have reserved a table in your name for 4 peoples at 12:30am today in non-smoking area.
Guest: Very good, thank you.
Hostess: Thank you for calling Mrs. Woods. We are looking forward to seeing you. Good-bye.
Taking a Reservation 2
Hostess: Good Morning, Coffee Garden, Alan speaking, How may I help you? Guest : I want a table for 6:30 this Evening?
Hostess: I am sorry, Sir. All the tables are reserved until 7:30. Would 7:30 be too late for you?
Guest : Yes, I am afraid so.
Hostess: May I suggest you to go to our Chinese Restaurant, Sir? They may have a table available at 6:30 tonight.
Guest: Ok, I will try the chinese restaurant.
Receiving the guest 1.
Hostess: Good evening, Sir
Guest : Good evening , My name is Carson, I have booked a table for two for 8pm
Hostess: Yes, Mr. Carson. That’s right, a table for two.
This way please, I will show you to your table.
Guest : Thank you.
Hostess: Will this table be all right for you Mr. Carson?
Guest: Yes, it is fine, thank you.
Hostess: Take a seat please. And this is the menu.
Guest: Thank you.
Receiving the guest 2.
Waiter: Good evening Sir and Madam
Guest : Good evening, Do you have a table for two.
Hostess: Certainly. Would you prefer a smoking or non-smoking table Guest : Non-smoking please
Hostess: Sure, this way please.
How about this table?
Guest: That’s fine.
Hostess: Take a seat please.
Would you like to have buffet or a la carte?
Guest: A la carte
Hostess: Please have a look at the menu, I’ll be right back.
Guest: Thank you.
Hostess: You’re welcome.
Useful Sentences
常用例句
- May I take your order
我现在可以帮您点菜吗？
- What kind of fruit would you like?
您喜欢吃什么水果？
- What would you like to drink?
您喜欢喝什么？
- How are you doing this morning?
您今天怎么样？
- May I have your name and room number please.
可以告诉我您的姓名和房间号吗?
- I’d like to reserve a table for three.
我要定张3 人台。
- We’ll arrange it for you.
我们将会给您安排
- We will open from 6:00am -11:30pm
我们的营业时间是早6 点至晚11 点半
- We look forward to seeing you tonight.
我们期待您的到来
- How many people are there in your party?
您共有__________几人就餐?
- Would you come this way please.
请您这边走
- Will this table be all right?
这个位子行吗？
- Please take a look at the menu, I’ll be right back. 请先看一下菜单，我马上回来
- Do you have a reservation?
请问您有预定吗？
- Are you staying in our hotel?
您是住在我们饭店吗？
- Would you like to have some drink while waiting for your friend? 在您等朋友时要不要先喝点饮料？
- What would you like to order?
您想点什么菜？
- We serve a different theme buffet dinner from Monday to Friday. 周一到周五，我们有不同主题的自助晚餐
- Do you like spicy food?
您喜欢麻辣口味吗？
- Would you like to try some Indian dishes?
您要偿偿印度菜吗？
- May I recommend some wine for you?
我可以为您介绍一些葡萄酒吗？
- That sounds interesting.
听起来不错。
- Our Beef Burger is served with French Fries and Salad. 我们的汉堡配薯条和沙拉。
- Would you like anything else?
你还需要什么吗？
- Just call me if you need help.
如果需要随时叫我。
- Would you like some wine to accompany your meal?
用餐时要喝点葡萄酒吗？
- The Dinner buffet is RMB 200 + 15%service charge.
晚餐自助每位人民币200 加15％的服务费。
- Would you like to sign it to your room.
您要把这的消费计在你的房帐上吗？
- Just a moment please.请稍等
What should we check 那些项目应该询问
- Main course
主菜
- Item we recommended
推荐的菜
- The whole meal
整体用餐情况
- Any items which guest seems to dislike 看起来客人不喜欢的项目 What to say
应该怎么说
- How is our…?
我们的…如何？
- How was your …?(finished) 您的…如何？（吃完的） - Did you enjoy your steak? 您喜欢您的牛排吗？
What not to say
不应说什么
- Is everything ok?
一切还好吗？
- Any problem?
有问题吗？
- Any complaints
有投诉吗？
- Is it delicious?
这个好吃吗?