前台个人年终工作总结

前台个人年终工作总结

The Xxxx that is about to go year it is substantial business and a happy year. It is at the beginning of this year old of last years of a dynasty or reign during, I stand in the time platform that new old acquaintance replaces, turn one’s head goes, look into future, can’t help feeling myriad. In a year of in the past, in the group how-to below, below the friendly collaboration between the care help that leads in the branch and colleague, my working study got great progress. One, strengthen vocational training, before raising oneself quality to be in, the stage is in charge of, below the enthusiastic help of foreman and colleague, skill had my business to rise apparently. Antechamber ministry serves as the appearance of the hotel, every employee should confront a visitor directly, so the working manner of our employee and service quality reflect the service level that gives a hotel and level of management. And it is this appearance downstage most the part of core, I know very well my responsibility is major, oneself neglect can bring economically loss to the hotel. In working so, I had done each work responsibly seriously, active and active learn more professional knowledge to other staff, in order to reinforce oneself vocational level. Only such ability let him have on skill of Wu of professional knowledge kimono rise further, gift is nicer provide excellent service for the guest, let guest be overjoyed. 2, “ broaden sources of income and reduce expenditure, control cost ” is made from bagatelle, make “ broaden sources of income and reduce expenditure from me, add close cut down expense ” is every enterprise not arrowy pursuit. Guide in what the branch leads below, we answer the call of the hotel actively, begin managing cut down expense activity, control good cost. For managing charge, we are used reclaim abandon old welcome to get stuck to be used as hotel interior personnel, enter when HSE room, want to take a guest to see a room when SALES, we use these to abandon old greeting card to install the key to use an amount in order to reduce what the welcome gets stuck, give a hotel managing cost. We use paper of has printed forms for reporting statistics scratch, all sorts of forms for reporting statistics are in as far as possible use below the circumstance double-faced print. Pass these control, achieve for the hotel close make downstage and due contribution, also exhaust oneself scanty power. 3, strengthen the sale consciousness of oneself and sale skill, raise housing to lead what lead in the branch to groom below the help, I acquire the little skill on a few sales. How to sign up for house price to the guest, what kind of guest newspaper is planted room house price? How to the house with have booked guest to recommend finer model? Etc. Here a these sales that the sectional leader that I want to thank us is without reservation knowledge imparts we. In growth my oneself knowledge while, I also actively comes loose to advance guest room sells an effort that makes myself. Want downstage guest only, I think method to let guest take up one’s quarters, even if be UG. Strive for with this taller enter rate. 4, note the harmonious work between departmental door, with the colleague friendly get along the hotel resembles a big family, the hard to avoid in working between branch and branch can produce some of unpleasant petty thing. Serve as the hub of whole public house downstage, it with meal, sale, the branch such as guest room is having close working relationship. It is so in daily working life, I always notice my every word and deed, handle good relationship actively with departmental door colleague, esteem others while also won respect for oneself. The home and all things are promoted, only such, our hotel, our group ability obtains great progress. In this year, I grew many, acquired a lot of, but be in me insufficiently deep also consciousness and experience arrive. 1. Flexibility and initiative are lacked on the service, because fear err and not dare bold go doing. 2. Encounter sudden incident, lack good psychological quality, cannot handle an issue calmly. 3. Good room cannot be

controlled very well in the reception of large conference group. Be about to begin one new year, I guide what lead in restaurant below, dependable, work seriously. Active and active cooperate foreman, director and each leader completes each work, improve the integrated quality of oneself hard, improve service quality, correct those insufficient part, do to be recieved outstandingly downstage. Strive for in the group better progress is obtained on this outstanding platform, the one’s pygmy effort that is prosperous him dedication of the group.