大一商务英语课文及笔记整理
Companies need customers. Some companies provide goods. Such as clothes, cars and food. Other companies provide services, for example insurance, banking information technology or training.
Companies want repeat business, in other words, they want customers to buy from them again and again.to win customer loyalty, many companies have a code of practice, or set of rules, for customer care. The code of practice explains what the customer can expect of the companies. Customers can complain about the service or help they receive, and the goods they buy.
Our personal service(个性化服务 ) lets you take care of (=deal with) all you banking needs by telephone, at a time and place to suit you, 24 hours a day, 365 days a year.
You can call to check your balance结余结存, pay a bill, discuss a personal loan个人贷款 or increase your Visa Card limit. All calls from within the UK are charged at local rates.
Expect sth from/of sb 对某人抱有某种期望
Make a loan of +钱数
Our company employees who make customers unhappy must apologise in person. Our company also has a number of items 项目种类that it can give to customers who are dissatisfied with their service. These range from to 这些种类由 到
Our company offers a full range of services to professional customers , companies and organisations. Our trained staff 职员 can help with everything from individual workstation 工作站 to planning a complete office. In our company you can purchase购买 from the specialist Business Catalogue 专门的商品目录, or from the complete range in the store. Optional delivery 可供选择的 选择卸货港交易and assembly 装配services are available on require. Enquire at the store for more details.
Public interest ad 公益广告
Social interest 社会公益
Complain to sb about/of sth
Complain that 接宾从
Make complaints. 投诉
Compulsory course 必修课
Optional course compulsory education 义务教育 Port 港口
Discharge goods 卸货
On 一 就 上演 上映
Delivery letter 送信
Inquire into= look into=enquire
Enquire about 询问
What is good about customer service you receive?
Do you have any criticisms 批评责备of the customer service?
Critical eyes 责备的眼光
Business analyst
Mrs 已婚 ms 未知 miss 未知
Action-packed 令人激动的
entitle sb to do sth 给某人权利
At a discount打折
Discount rate贴现率
At any time of the day在一天的任何时间
Be giving to doing 喜欢
More and more shops have late night opening to allow people to shop after work.
Put sth right摆正 纠正错误
Exhaust pollution 废气污染
Extended contract 长期合同
Premises 经营场所
Mineral water矿泉水
Would you like us to send you our new catalogue?
Shall I arrange for someone to come and see you next week?
I sorry about this. We can , of course, offer you a refund.退款
Would you like to look around the factory?
Check in 办理登机手续
Attendant 服务人员 侍从 随从
Upgrade 向上的斜坡 升级 改善