空乘广播词英文教材

WELCOME-Begin station-

Good morning (afternoon/evening) ladies and gentlemen.

The name of our (senior) purser on this flight (stretch) is …

Our (assistant) purser is … (My name is …)

On board this flight there are crew members who speak the Mandarin/Cantonese language.

Welcome

On behalf of Captain … and the crew I’d like to welcome you on board.

A special welcome to our Sky Team Elite Plus and Elite members.

This is the flight to …

We expect to depart shortly.

Our flying time will be… hours and … minutes.

Cell phones

Ladies and gentlemen, please switch off your cell phones and stow them.

Flight safety on video

In a few minutes, we will show you a video about the safety provisions on board.

777/assisting closing luggage bins

Ladies and Gentlemen,

As the luggage bins are heavy, we would greatly appreciate it if you could help the cabin staff to close them. Thank you.

START IN DARK

The cabin lights will be dimmed during take-off.

If you’d like to continue reading, turn on your reading lamp.

SUITCASE CHECK

We have found luggage on board whose owner(s) is (are) not on this flight.

For safety reasons, KLM removes this luggage from the aircraft.

Please accept our apologies for the delay.

ABORTED START

As you ’ve noticed, the captain has aborted the take-off. We will give you more information as soon as it becomes available.

STOW CARRY-ON LUGGAGE/ SWITCH OFF ELECTRONIC DEVICES

For safety reasons, we ask you to stow your carry-on luggage in the overhead bins or under the seat in front of you.

Only during start

Electronic devices must be switched off and stowed whenever the fasten seatbelt sign is on. Use of equipment with an antenna is prohibited on board. Please make sure to switch them off completely

including the standby mode on cell phones.

FLIGHT SAFETY

-back of seat upright

Please adjust the back of your seats to the upright position and fold away your tray tables. Also fold away any footrests and video screens in use.

FLIGHT SAFETY

-demonstration seatbelt

Please fasten your seatbelts.

This is how to fasten the seatbelt and tighten it.

And this is how to open it.

FLIGHT SAFETY

-demonstration oxygen mask, cont

If the cabin pressure drops, oxygen masks will appear automatically above all seats. Pull the mask will appear automatically oxygen. Place the mask over your nose and mouth. Adjust the headband and breathe normally.

If you’re traveling with children, put on your own mask first before helping the children.

FLIGHT SAFETY

-demonstration life vest

Next the life vest. Put your head through the opening. Fasten the strap around your back and attach it in front. Make sure to tighten it.

FLIGHT SAFETY

-demonstration life vest, cont

To inflate your life vest, pull firmly on the red tab. This should NEVER be done inside the aircraft.

FLIGHT SAFETY

-demonstration life vest,cont.

If necessary, more air can be added to your life vest by blowing into the tube. Contact with water automatically switch on the light. The life vest is located under your seat.

FLIGHT SAFETY

-demonstration aisles illumination

In the event of an evacuation, the aisle(s) will be illuminated. My colleagues will now indicate where the lights and nearest emergency exit are located.

FLIGHT SAFETY

-in case of evacuation

In case of evacuation, do not take any personal belongings with you.

FLIGHT SAFETY

-demonstration safety on board card

Finally, the card in your seat pocket shows where all emergency exits are located and how to open them.

FLIGHT SAFETY

-thank you for your attention

Thank you for your attention, We wish you a pleasant flight.

FASTEN SEATBELT SIGN SWITCHED OFF

Ladies and Gentlemen,

The fasten seatbelt ’ sign has been switched off. However, we advise you to keep your seatbelt fastened while seated.

SENIOR PURSER VIDEO / SERVICES ON THIS FLIGHT VIDEO

The video shown informed about the following services on this flight.

747(not converted)

Daily World News is shown on the monitors.

You can also view the In-flight Entertainment program in World Business Class

In the Economy Class the daily world news program will be followed by movies, hit series and documentaries.

Information about video and audio programs can be found in the Movie & Music brochure in your seat pocket.

747(converted)

You can also view the interactive In-flight program in World Business Class

In the Economy Class the daily world news program will be followed by movies, hit series and documentaries.(please copy/ paste -> is already translated ->see above )

Information about video and audio programs can be found in the Movie & Music brochure in your seat pocket.

777

You can choose from various video and audio programs, games, audio books and language courses, You will find information about these programs on your screen. Use your handset to access the various options.

You also have the option of sending and /or receiving text messages or emails.

When you plan your last movie please remember that the program finishes approximately 30 minutes before arrival.

During the flight we will serve you a variety of meals, snacks and drinks, select with care. Of course you are always welcome in the galley for an extra drink or snack if you feel like it.

During the flight you can buy from an extensive collection of KLM’s tax-free articles which you can fing in the Holland Herald.

We ‘d like you to know about the benefits you can enjoy as a frequent flyer in our Flying Blue

program, The cabin crew will be more then happy to give you the brochure with information about the many options and privileges available.

Should you have any questions, don’t hesitate to call on us .My fellow crew members and I wish you a pleasant flight.

THCHNICAL MALFUNCTION INFLIGHT ENTERTAINMENT SYSTEM IN ECONOMY CLASS

Ladies and Gentlemen,

Unfortunately, because of a technical malfunction we won ’t be able to run our movie (and possibly also our music program) in Economy Class on this flight.

As compensation four our inability to meet your service expectations, we will issue vouchers, which you can spend as you prefer.

Please accept our apologies for this inconvenience.

CHOICE OF MEAL IN ECONOMY CLASS

-only announce in economy class

-see menu specification for choice

We will soon be serving you lunch/dinner. Our hot meals today include your choice of…or … Please accept our apologies if the meal of your choice is no longer available.

SALES ON BOARD

-only announce in economy class

We will come by shortly with the articles listed in the Holland Herald.

You ’ll find a copy of this magazine in your seat pocket.

Flying Blue members can save extra miles by making their tax-free purchases on board.

For our Chinese passengers interested in sales articles from the Holland Herald we will now hand out special forms.

We kindly request you to pay by credit card or use correct change.

You can also choose to donate your spare foreign currency to the Air cares charity program.

LANDING CARDS CHINA

We ’ll come by shortly to distribute forms.

Beijing, Shanghai and Chengdu

All disembarking passengers has to complete an Arrival/Departure Card except passenger holding a Chinese ,Hong Kong or Taiwan passport , Please fill in one form per passenger.

All disembarking passengers had to complete a Customs Declaration. Please fill in one form per passenger. The form is available in English and Chinese.

Hong Kong

All disembarking passengers has to complete an Arrival/Departure Card except passengers holding a Chinese ,Hong Kong or Taiwan passport .Please fill in one form per passenger.

No forms on board

Unfortunately, we’ve run out of landing cards/ immigration forms/ customs forms/currency forms on board. However the forms will be available at the airport.

UNSCHEDULED REST

Under Dutch labor legislation, the cabin crew is required to rest for … hour(s) due to the delay. As a result, only some of the crew will be available during (part of) this flight .This makes it necessary to adapt the service accordingly.

Please accept our apologies for any inconvenience caused.

CLOSE WINDOW SHADES

-only announce in economy class

We advise you to close the window shades so that you or your fellow passengers won’t be woken the daylight.

GENERAL INFORMATION COCKPIT

The captain (co-pilot) has just announced the following:

1. We are flying at an altitude of …meters /feet with a speed of …kilometers/miles per hour.

2. We are currently located at /above/ to the left of /to the right of …

3. Our route passes via… (and…) to…

4. Our remaining flying time is … hours and …minutes.

5. The current time in … is …AM/PM.

6. There is a time different of … hours between…and …

7. We expect to arrive at…’o clock AM/PM local time.

8. We are expecting calm/good/bad/clear/cloudy weather in …/en route.

9. We are (not) expecting (any ) rain/ snow.

10. Visibility is good/ limited to…meters.

11. Currently there is a northerly/southerly/easterly/westerly wind.

12. The temperature is … degrees Celsius/Fahrenheit.

13. This aircraft normally has a cockpit crew of … Due to the flying time, extra crew members

are on board today. They can relieve their colleagues in the cockpit. If you see cockpit crew members in the cabin, you can be assured that are enough qualified crew members in the cockpit at any time.

TURBULENCE

The captain is expecting some turbulence. Please return to your seats and fasten. Your seatbelts. Please switch off all electronic devices and stow them.

LOOKING FOR MEDICAL DOCTOR

One of our passengers requires medical attention. If you are a doctor or other medical professional, kindly make yourself known to the cabin crew as soon as possible.

PEANUT POLICY

Ladies and Gentlemen,

We have a passenger on board with a serious allergy for peanuts.

If you have any peanuts or articles containing peanuts with you, we request that you please keep them in their packaging and do not eat them until after the flight.

Thank you for your understanding.

ABP DOOR OPERATION BRIEFING

Three ABP will be positioned at each main exit to assist.

Briefing will consist of the following:

I am your crew In-charge and I will open the door. If I am unable to do so You (A) will open this door and You (B) and (C) will go down the slide first and assist passengers on the ground.

Do You Understand?

(A) Before you open this door, Check outside conditions. If there is Fire / Smoke or any obstruction DO NOT open the door. Block the Exit and redirect passengers to other useable exits.(A) To Open the door-Hold this handle (show the assist handle on the door frame)

Lift this (Control) handle fully up and release. The door will open out and forward automatically. Pull the Red Manual Inflation Handle located on the right hand side of the door girt.

Do You Understand?

When the door opens the slide will inflate. Once the slide is inflated and touching the ground,

You (B) and (C) will go down the slide first and assist passengers on the ground. You (A) will direct passenger evacuation.

Do You Understand?

(A) If the door fails to Open, or the slide fails to inflate, Block the exit and redirect passengers to other useable exits.

Do You Understand?

(A) Two IMPORTANT Conditions

You will open the door ONLY on command from the Commander or Crew. You will open the door ONLY if outside conditions are safe.

Before starting the announcement ensure the cabin lights are adjusted to full bright and the Cabin Crew are positioned at their demonstration positions.

CSD / CS Other Cabin Crew

1. Ladies and Gentlemen,

May I have your complete attention please, We will be forced to make an

emergency landing in ------mins. Your co-operation is essential. For your own safety please return to your seat and follow my instructions. Instructions will be

given personally to people in charge of children and babies.

(PAUSE)

DIRECT PAXS TO THEIR SEATS AND SECURE CABIN GALLEY /CABIN ITEMS AND AREAS .

2. Put your seat in the upright position and fold the tray table and stow the foot rest on the seat in front of you. Ensure your window shades are open.

(PAUSE)

CHECK THE CABIN AND ENSURE THE WINDOW SHADES ARE OPEN.

3. Loosen any restrictive clothing like neckties and remove all sharp objects from your person. Place any spectacles and dentures in the seat pocket in front of you and put high-heeled shoes in the overhead stowage.

(PAUSE)

CHECK THE CABIN

4. Sit well back in the centre of your seat and fasten your seat belt tightly across your hips.

(PAUSE)

CHECK THE CABIN

5. Just before landing you will have to brace to avoid possible injury. When told to brace place your feet firmly on the floor with you knees apart, bend forward with your hands protecting your head. Practice this position now.

(PAUSE)

CABIN CREW TO CLIMB ON TO SEAT BACKS AND DEMONSTRATE. THEN CHECK THE CABIN AND ENSURE THAT ALL PAXS BRACE CORRECTLY.

6. On landing there may be more than one impact. Do not move until the aircraft has finally stopped and do not take any belongings with you.

ANSWER ANY QUERIES IF ANY.

7. When told, leave the aircraft by the exits now being indicated and do exactly as you are told by the crew.

Now please take note of the exits

closest to you and alternatives.

(PAUSE)

DEMONSTRATE THE

USABLE EXIT

8. Please read the Safety Instruction Card carefully (SIC).

(PAUSE) TO DEMONSTRATE THE SIC

9. The crew will answer any questions on the use of your safety equipment as they pass through the cabin and will demonstrate the brace position. (PAUSE)

CABIN CREW WILL

ANSWER ANY QUERIES.

10. Ladies and Gentlemen, If there are any airline crew or ex airline crew or military, police or security personnel on board kindly identify yourself to the nearest Cabin Crew.

THANK YOU FOR YOUR ATTENTION

AND CO-OPERATION. ABP BRIEFING TO BE CONDUCTED AFTER THE CABIN PREPARATION