麦当劳肯德基工作兼职常用英文服务用语汇总大全
What do you need?（你需要什么呢？）
-Anything else?(还需要其它的吗？)
-Eat here or take away?(在这吃还是带走？)
-Spicy? (需要辣口味的吗？)
-Here's your meal, thank you.(这是您的餐，谢谢光临)
-Could you repeat again? I am sorry I didn't catch you.(可以 重复一遍吗？我没有听清。)
spoon(勺)，fork(叉)，tomato sauce(番茄酱)，tissue(纸巾)，
bag(打包袋)
薯条 French Fries 苹果派 Apple Pie
菠萝派 Pineapple pie香芋派 Sweet taro pie
小杯可乐 coca—cola (small)
中杯可乐 coca—cola (medium)
大杯可乐 coca—cola (large)
圣代 sundae 全家桶: Family Big Box
肯德基套餐 KFC Plated Meals
鸡块 chicken nuggets
小/中/大号薯条 Small /Medium/ Large French Fries
土豆泥 mashed potato
蛋挞 egg tart
玉米棒 Corn-on-the-cub
鸡肉卷： Chicken Loaf
烤鸡翅： Roast Chicken Wings 甜点： Pastries
甜筒： soft cone 草莓： Strawberry 蓝莓： Blueberry 饮料： Beverage 红茶： Black Tea 果汁： syrup 橙汁： Orange Juice 百事： Pepsi-Cola 七喜： 7-Up 美年达： Mirinda Orange 奶昔 Milk Shake
辣椒粉 : cayenne powder 优惠券： Saver ticket
纸巾： Paper towel 吸管： Straw 搅拌棒： muddler 勺子： scoop /spoon
french fires太正统了 说chips就行了
里脊肉是fillets
Beverages 饮料
Fanta 芬达 Sprite 雪碧
Egg & Pork Congee皮蛋瘦肉粥
Chicken & Mushroom Congee香菇鸡肉粥
Seafood & Egg Congee海鲜蛋花粥
Ice Cream Cone脆皮甜筒 Blueberry蓝莓
Sundae圣代Strawberry巧克力/草莓
Egg Tart葡式蛋挞
Nine Lives Juice九珍果汁
Coffee mate奶精
Sweet & Sour Sauce糖醋酱
Sweet Chili Sauce甜辣酱
Napkin/Tissue餐巾纸 Straw吸管 Toothpick牙签 1. May I help you? / What can I get for you today?
这是在美国每个店员都会问的。 2. For here or to go? / Stay or to go?
在这儿吃还是带走？
回答：For here, number one combo. / To go, one Big Mac with medium fries.
4. Do you need some drinks? / Would you like something to drink? / What kinds of drinks?
要不要点饮料? / 要什么饮料? (点套餐时店员会问这一句) 回答：Yes, one small Sprite. / Coke, please.
美国每种饮料都有名字，下面再各别介绍。 5. Cream or sugar?
要奶精还是糖? (有时点咖啡店员会这样问)
回答：Both. / Cream. / Suger. 6. Would you like fries to go with that?
要不要薯条啊? (如果你是单点汉堡，店员可能会这样问)
回答：No, That's all. / Yes, a big one.
不要，就这些。/ 一个大份的。（如果你想要的话） 7. Is that all? / Anything else?
就这些了吗? 回答：That's it. / That's all.
下面我们来看一下快餐店通常serve的食物：
1. 套餐 (combo)
点套餐时只要说 Combo number one，或是 number two 就好了。有时店员会问Do you want to go large? 如果你需要，他会给你大的薯条和可乐。
2. 汉堡 (hamburger)
老美说汉堡通常会说 burger， 如 cheese burger。在美国单点汉堡店员会问你 goes with cheese? 所以也可以在点的时候就说 without cheese，他就不会再问你了
3. 薯条 (fries)
记得以前学英语时薯条是 French fries，在美国说 fries 就可以了。
4. 饮料 (drinks)
在快餐店的饮料就那么几种： a. 可乐 coke b. 减肥可乐 diet coke (diet) c. 雪碧 Sprite d. 橘子汽水(or orange soda) e. 冰茶 (iced tea) refill 续杯
1. 有些老美喜欢用
3. 奶精跟糖Cream or sugar?
4. 如果你点的是套餐，你可以跟他说 Can I biggie size it? 那么他就会给你大份的薯条和大杯的可乐，当然是要加钱的，不过通常加的不多。
Good morning. Welcome to KFC!早上好，欢迎光临肯德基！ May I help you, sir?能为您效劳吗，先生？
May I take your order now?您现在要点餐么？
Welcome to MCD. May I take your order? 欢迎光临麦当劳，您现在要点餐么？
Hello! MCD Restaurant at your service!您好，MCD餐厅为您服务 Excuse me, madam, what can I do for you?我可以帮你什么忙么，女士？
点餐Ordering
Would you like anything else?还需要我为您点什么吗？
May I know how many people?请问一共几位用餐？
Would you like to have a set meal or order them separately?请问您是要套餐还是单点 ？
找零和结账change and check-out
Here is your change, miss.这是您的找零，小姐。
It is very kind of you, sir, but we are not allowed to accept tips.先生，您真是太好了，但我们不能收小费。
Every Kids Fun Meal comes with a free toy.儿童餐有玩具送 Have a nice meal.祝您用餐愉快
Hope you enjoy the meal.希望您吃得开心
It is a pleasure to be of service.为您服务我很荣幸。
Always at your service, madam.欢迎下次光临，女士
My pleasure.乐意为您效劳
大厅服务Lobby service
Could you please wait in line, sir?先生，请您排队等候好吗
Excuse me, sir, may I take these away?对不起，先生，我可以把这些空盘子收走吗
Go straight ahead and turn left, and you will get to the washroom.洗手间一直走然后左转 Sorry ,sir, this is a non-smoking restaurant. Sorry for any inconvenience.先生，对不起，请勿吸烟
May I suggest that you keep an eye on your handbag.请保管好您的手提袋
We open from 7:00 in the morning until 23:00.我们的营业时间是从早上7：00到晚上23：00
顾客抱怨处理Service Recover
Could you wait a minute?请等一分钟左右，好吗 Sorry, madam, I am afraid that you have to wait for about two minutes. Do you mind taking a seat here first?对不起，女士，得等两分钟左右，请您先到那边座位上座下好吗
I’ll get the manager for you. He’ll be glad to help you.我去把经理叫过来，他会很乐意帮助你
I’m terribly sorry, sir, there may have been a mistake.非常抱歉，可能弄错了，我向您表示道歉
Beg your pardon, could you repeat that?对不起，我没听请，重复一下好吗
I’m sorry I made a mistake with your order, madam.夫人，很抱歉我下错
单了
ice cream(cone)雪糕桶 Corn玉米
twister卷
Crispy Strips鸡翅
popcorn chicken 鸡米花 圆桶冰淇淋 cone