国际电话中的常用语

国际电话中的常用语

May I speak to Mr. Brown?

Who's speaking, please?

I'm sorry, he is not in now."

Would you like to leave a message?

Mr. Brown is on another line now

Hold the line a moment, please.

May I have Ext. 5883?

I can't hear you.

Would you speak a little louder?

I'm sorry. I have the wrong number.

You are wanted on phone.

Will you ask him to call me back later?

I was cut off. Will you connect me again?

We'll call you back in a few minutes. Will you hang up and wait, please?

I want to place an overseas call to New York.

Could you tell me the time and charges after the call?

Sorry, I can't wait. Please cancel the call.

This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?

This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges?

拿起话筒的时候，可先用Hello. Good morning. Good afternoon.等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1) 早安。这里是正泰贸易公司。我能效劳吗？ Good morning. This is Chengtai Trading Company. May I help you?

(2) 午安。这里是大安商业银行。我能为您效劳吗

Good afternoon. This is Dan An Commercial Bank. What can I do for you?

3) 先锋电子。我是吴玛莉。

Pioneer Electronics. This is Mary Wu speaking.

(4) 喂。海外营业部。我是王大明。

Hello. Overseas Sales Department. Taming Wang speaking.

(5) 喂。这里是王公馆。

Hello. This is the Wang residence.

(6) 午安。我是王大明。

Good afternoon. Taming Wang speaking.

(7) 我是杨文凯，请讲。

Wenkai Yang. Speaking.

问对方要找谁

通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。

(1) 请问找哪位？

Who do you want to talk [speak] to?

(2) 您找哪位？

Who would you like to speak with?

(3) 请问受话人的尊姓大名？

The name of the person you are calling, please?

(4) 你要打给哪位?

Who are you calling?

请教对方的大名 接获老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理.

(1) 请问是哪位？

Whos calling, please?

(2) 请问您哪位？

Whos speaking, please?

(3) 请教大名好吗？

May I have your name, please?

(4) 请问大名好吗？

May I ask your name?

(5) 请教您的大名。

Your name, please.

(6) 请问您是哪位？

May I ask whos calling, please?

(7) 请问您是谁？

Who is this, please?

(8) 请问是谁？

Who is that calling?

(9) 请告诉我您是哪位？

Who should I say is calling?

(10) 您是哪一位？

Who(m) am I speaking to?

(11) 要我通报您是哪位吗？

Could I tell him whos calling?

(12) 请问您是何人？

Whos that speaking, please?

(13) 请问是哪位打来的？

Whos this calling, please?

不明了对方所言时 听不懂对方的话却硬撑下去，并非明智之举，不如坦白请对方更简单明确的说明清楚。

(1) 能说得明确一点吗

Could you put that in more specific terms?

(2) 我无法确定你的意思

Im not sure what you mean.

(3) 很抱歉。我没听懂你的话。

Im sorry. I couldnt follow you.

(4) 你讲得太快了。我跟不上。

Youre talking too fast. I cant keep up.

(5) 请你再多解释一下好吗？

Will you explain a little bit more?

(6) 你能说得简单一点吗？

Could you put that more simply?

(7) 恐怕我没听懂。能请你再说一遍吗？

Im afraid I didnt understand that. Could you say that again, please?

(8) 对不起，我没听到，请你再说一遍好吗？

Excuse me, but I didnt hear that, would you mind repeating it, please?

(9) 抱歉，我没听懂，请您拼一下好吗？

Sorry, but I didnt catch that, would you mind spelling it, please?1

各种附和、质疑、同意、否定的用语 通话当中需借助各种或表附和，或表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。0 M1 h# 表惊讶

(1) 真的呀？Really?

(2) 什么？ What?

(3) 别开玩笑

Youre kidding!

表欣喜

(1) 好极了！ Great!

(2) 太棒了！

Fantastic!

(3) 棒极了！Terrific!

(4) 哇！Wow!

表婉惜

(1) 真糟糕。 Thats too bad.

(2) 真可惜！ What a shame!,

(3) 听到这样我很难过。

Im sorry to hear that.

W0 H!

(4) 喔，原来如此.

Oh, I see.!

表同意

(1) 没错。

Right.

(2) 正是。 Exactly.

(3) 是的，一点也没错。 Ill say.

(4) 你说得对极了。 You can say that again.

(5) 好的。 OK

表不同意

(1) 我可不以为然。 I dont think so.

(2) 不成！No way!

(3) 不！No.

(4) 喔，得了吧！Oh, come on!

(5) 事实上不然Not really.

通话将毕时的结尾语

通话接近尾声，经常要来上几句客套话，以作为道别的前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。

(1) 谢谢你来电。 Thank you for calling.

(2) 感谢你打给我。It was kind of you to call me.

(3) 很高兴跟你谈话。 Nice talking to you.

(4) 让我们尽快聚聚。 Lets get together soon.

(5) 我该挂电话了。 Id better get off the phone.

(6) 请随时再打电话给我。 Call me again any time.

(7) 有空请再打电话来。 Call again when youve got time. !

(8) 请代我问候珍妮。 My best wishes to Jane.

(9) 请一定要再来电话喔。 Please do call again.

(10) 我随时高兴接到你的电话。 Im always glad to hear from you.

(11) 想聊的时候请随时来电。 Call again anytime you feel like talking.

(12) 谢谢你回我电话，再见。 Thanks for returning my call, good-bye.

(13) 让我们保持联络，再见。 Lets keep in touch, good-bye.

(14) 那么下周二见。 See you next Tuesday, then

1. I’m calling from a public phone, so I’ll call her again.

2. I’m not at home now, so I’ll call her around three o’clock again.

3. May I use your phone?

4. Would you mind if I use your phone?

5. How do I get an outside line?

解析：*1. public phone 是公用电话， pay phone 也是(投币式)公用电话；而公用电话亭则是telephone booth.*2. 在外打公用电话就表示无法让对方回电，所以通常会再告知下次联络时间或方式。*3. 有时找不到公用电话， 必要时需向商家借用电话，或者在别人的公司借电话时可用以上几句。*4. outside line 是“电话外线”，而extension 为电话（内线）分机。

1. I’m sorry I have the wrong number.

2. Is this 02-2718-5398?

3. Sorry to have bothered you.

4. I’m sorry. I think I must have dialed the wrong number.

5. Could I check the number? Is it 2211-3344

解析：1. 区域号码是 area code2. 电话号码的念法： 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成 oh 或 zero* 22 可念成

two-two 或 double two

3、抱歉这么晚打来的说法：

1. I’m sorry to call you so late. 对不起这么晚打电话来

2. I hope I didn’t catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思）

3. I hope I didn’t wake you up so early. 我希望这么早没有吵到你。

4. I’m sorry to call you so early. 对不起这么早打电话来。

5. I’m sorry to bother you at this hour. 很抱歉在这时打扰你。

4、有急事时的表达方法：

1. It’s urgent. Could I have her mobile phone number? 我有急事，可不可以告诉我她的手机号码？

2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？

3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。

5、若对方不在的说法：

1. It’s nothing important. 没什么重要事。

2. It’s nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。

3. I’ll call her again. 我会再打给她。

4. I’ll call back later. 我稍后会再打来。

5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。

6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？

7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。

8. Can I leave a message? 我可以留言吗？

9. Please have her return my call.请她回电话给我。

10. Could you ask him to to call me back? 可以请他给我回电话吗？

11. Please tell her Carol called. 请告诉她卡洛找她。

12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。

13. Please tell him to phone 2233-4455. 请他给2233-4455回电话.

6、电话答录机:

1This is a recording. I’m not at home now. Please leave a message after the beep. Thank you.这是电话答录机。我现在不在家，请在"哔"的一声之后开始留言。谢谢！

电话答录机 是 telephone answering machine)

2This is Carol. Please give me a call when you are free. My number is 2244-6688.我是卡洛。有空请回电话给我。我的号码是2244-6688.

对电话答录机留话时与一般留言无异，说出以下重点即可：

1. 来电者姓名

2. 来电时间

3. 来电目的

4. 联络电话或方式

7、订购商品及询问：

未完待续

●打电话

我是丹尼斯•史密斯。

This is Dennis Smith. *打电话时常用This is...代替My name is...。

This is Dennis Smith speaking.

喂，是约翰吗?

Hello, John? *常用于熟人之间。

喂， 请问是丹尼斯•史密斯先生吗?

Is this Mr. Dennis Smith?

请问是财务科吗?

Is this the finance department?

请问是吉姆•贝克医生的办公室吗?

Is this Dr. Jim Baker's office?

我能借用一下您的电话吗?

Do you mind if I use your phone? *这句话直译是“如果我用一下您的电话，您介意吗?”。如果同意，回答是No(不介意)。

Do you mind if I use your phone? (我能借用一下您的电话吗?)

No, please go ahead. (可以，请用吧。)

我想找佐藤先生。

May I speak to Mr. Sato?

May I speak with Mr. Sato?

I'd like to speak to Mr. Sato, please. Is Mr. Sato there, please?

Mr. Sato, please. *这是最简单的说法。并不失礼，工作和日常生活中都可以用。 Let me talk to Mr. Sato, please. *这样说有点太直，除了对熟人以外一般不用。 马克在吗?

Is Mark there? *孩子们之间、朋友之间和比较熟悉的人之间比较随便的说法，工作中最好不用。

真对不起，这么晚了还给您打电话。

I'm sorry for calling you this late. *若在早晨的话把late换成early。

我希望我没打扰您。

I hope I'm not disturbing you. *disturb“打扰(休息和工作)”。

I hope I'm not keeping you.

但愿没吵醒您。

I hope I didn't wake you up.

I hope I didn't wake you up. (但愿没吵醒您。)

No, you didn't. (没有，你没吵醒我。)

我有急事要找巴尔先生。

It is urgent I talk to Mr. Barr now.

I need to get in contact with Mr. Barr right away. *get in contact with...“和……取得联系”。 I need to talk to Mr. Barr immediately.

有关明天开会的事给您打电话。

I'm calling about tomorrow's meeting.

我给您回电话。

I'm returning your call.

I'm calling you back.

●接电话

喂! Hello. *英语中接电话的人先说“Hello”。 Hello. (喂!)

Oh, hello. Is Mark there? (喂，马克在吗?)

对，我就是。

Speaking. *对方要找的刚好是自己，就以这句“我就是”回答。

This is he. *女性用“This is she”。

This is Mr. Sato speaking. (对，我是佐藤。)

This is. *有点儿生硬的感觉。

是我呀。

It's me. *常用于像夫妻间关系非常亲密的场合。

ABC商务学院。您有什么事?

ABC Business College, may I help you? *公司等工作场所接电话时的一般对答方式。个人家庭接电话时只需说“Hello”。

Thank you for calling ABC Business College.

Can I help you?

您是哪位?

Who's calling, please? Who's speaking, please? Who is this, please? May I ask who's calling? Who should I say is calling?

您想找哪位接电话?

Who in particular would you like to talk to? *in particular“特别”、“尤其”。

他一直在等您的电话。

He's been expecting your call. * He's是He has的省略形式。Expect“抱有希望地等待”。 您要找哪个铃木?

Which Suzuki do you want to talk to?

这儿有三位姓铃木的。

There are three Suzukis here.

您能过会儿再打吗?

Would you mind calling back later?

Could you call back later?

请转103。

Extension 103, please. *extension“延长”，在这里表示“分机电话”。

May I have extension 103?

Could I have extension number 103?

Please connect me with extension 103.

Would you transfer this call to extension 103?

我给您接103分机。

I'll connect you to extension 103. I'm transferring your call to extension 103.

请稍等一下。 Hold on, please. *hold on“等待”。

May I speak to Mr. Smith? (请找史密斯先生。)

Hold on, please. (请稍等。)

One moment, please.

Just a moment, please.

Hold the line, please. Just a second, please.

我让他接电话。

I'll put him on. * put...on“让……接电话”。

I'll connect you. (把电话转接给你。) *connect“连接”。

我把电话给您接过去。

I'll transfer your call.

I'll put you through.

我把电话转给负责人。

I'll get your party for you. *party 不是“聚会”而是指接电话的对象。 Let me transfer this call for you. I'm transferring your call to the person in charge.

我把您的电话接到营业部去。

I'm transferring your call to the sales department.

是贝克打来的，请接1号线。

Mr. Peck is on line one.

Mr. Peck for you. He's on line one. Pick up line one. It's Mr. Peck.

ABC公司米兰先生的电话。

You have a call from Mr. Miller of ABC.

There's a call from Mr. Miller of ABC.

Mr. Miller of ABC is on the line.

您要找的人来接电话了。

Your party is on the line. *通过电话交换台的接线员时，接线员接通电话后常用的表达方式。 Your party is on the line. (您要找的人来接电话了。)

Thank you. (谢谢。)

●无法接电话时

她正在接电话。

Her line is busy now. *busy表示“正在打电话”，而不是“忙”。

Sorry, her line is busy now. (对不起，她正在打电话。)

Alright. I'll try again later. (好的。那我过一会儿再打。)

She's on another line now.

Ms. Kane is talking to someone else now. (凯恩先生正在打电话。)

I'm afraid she's on the other line now.

对不起，她现在脱不开身。

I'm sorry, she's tied up at the moment. *tied up “忙得不能接电话”。

对不起，她正在接待客人。

I'm sorry, she has company at this time. *company 除了“公司”以外，还表示“朋友”、“来客”。 您等会儿行吗?

Would you like to hold? *hold“拿”、“握住”，即“不挂电话等着”。 Would you like to hold? (您等会儿行吗?)

No, I'll call back later. Thanks. (不用了，过会儿我再打吧。谢谢。)

Would you like to stay on the line?

Can you hold the line, please? Would you like to hold on?

Wanna hold? (能等会儿吗?) *只用于朋友或熟人，工作中不能使用。Wanna...是Do you want to的省略形式。表示“你想……吗?”

他现在不在座位上。

He's away from his desk now.

他在公司，但现在不在座位上。

He's in but he's not at his desk right now.

对不起，他出去了。

I'm sorry, he's not in right now.

Is John there, please? (请问约翰在吗?)

I'm sorry, he's not in right now. (对不起，他出去了。)

He's not in.

He's out now.

He's not here now.(他现在不在这儿。)

He's out of the office right now.

他什么时候能回来?

When is he coming back?

When do you expect him back? What time do you think he'll be back?

他大概10分钟后回来。

He should be back in ten minutes. *in 指的不是“以内”，而是“……之后”，所以是“10分钟后”的意思。

他应该下个星期来上班。

He should be back in the office next week.

他休假到下个星期。

He's on vacation until next week.

他打电话来说病了。

He called in sick today. *call in sick 是习惯用语，“打电话请病假”。

他现在出差去了。

He's out of town now.

他现在吃午饭去了。

He's out to lunch now. *out to lunch 惯用语，“午休”。

他现在正在开会。

He's in a meeting right now.

他今天休息。

He's off today. *只用off就可以表示“休息”。

●留言、接受留言

您能过会儿再打来吗?

Could you call back later?

Would you call again later? Would you mind calling back later?

请10分钟后再打。 Please call me back in ten minutes. *in表示“从现在到……以后”、“……以后”。如果要特别强调在“……时间之内”的话，用within。表示在“某时间以后”，用after。

Would you call me back in ten minutes, if you don't mind? (你能10分钟以后再打来吗?) Would you call me back in ten minutes if possible? (你能不能10分钟以后再打来?) 您要给他留言吗?

May I take a message?

May I take a message? (您要给他留言吗?)

No, thank you. (不用了，谢谢。)

Is there any message?

Would you like to leave a message?

Shall I take a message?

Could I take a message? Do you have any message? May I take a message?

过会儿我再打。

I'll try again later.

I'll call back later.

I'll call again in an hour. (一个小时后我再打来。)

能留个口信吗?

Can I leave a message?

Can I leave Mr. Smith a message? (能给史密斯先生留个口信吗?)

我给你打电话了，可是占线。

I called but your line was busy.

I called but your line was engaged. *英式英语。

请告诉他林恩•凯恩给他打过电话。

Would you tell him that Lynn Kane called?

Please tell him to call Lynn Kane. (请让他给林恩•凯恩打电话。)

请转告他让他给我回个电话。

Please tell him to call me.

Please ask him to call me.

Please have him call me back. (请让他给我打电话。)

他怎么跟您联系呢?

How can he get a hold of you?

How can he get in touch with you?

How can he get in contact with you?

请告诉我您的电话号码。

Your number, please?

Your number, please? (请告诉我您的电话号码。)

My number is 1234-1234. (我的电话号码是1234-1234。)

What's your number?

May I have your number? Could I have your number?

我的电话号码是1234-1234。

My number is 1234-1234.

请6点以前打1234-1234跟我联系。

You can reach me at 1234-1234 until six o'clock. *reach“电话联系”。

我再确认一下电话号码，1234-1234，对吗?

Let me repeat the number. That's 1234-1234.

The number is 1234-1234. Right? (你的号码是1234-1234，对吗?)

好的，我转告他您来电话了。

OK. I'll tell him that you called. I'll give him your message. (我将转告您的口信。)

您的名字怎么拼?

How do you spell your name?

Could you spell your name, please?

Would you please spell your name?

Could you spell that? (您能拼一下您的名字吗?)

您开会的时候史密斯先生给您来电话了。

Mr. Smith called you during the meeting.

我让他给您回电话好了。

I'll have him call you back.

I'll tell him to call you back.

I'll ask him to call you back.

是不是让他给您回电话呀?

Shall I have him call you back?

Shall I have him call you when he gets back? (他回来后，让他给您回电话吗?) Would you like him to call you back?

Want him to call you back? *是Do you want him to call you back? 的口语缩略形式，比较随便的说法。

●挂断电话

谢谢您打来电话。

Thanks for calling. *在接到对方电话时，最后用该句结束电话以示礼貌。

So, I'll see you tomorrow. (那，明天见。)

Thanks for calling. (谢谢您打来电话。)

Thank you for your call.

Well, I have to get going. (那，我得挂电话了。)

Thank you for your call. (谢谢您来电话。)

请随时来电话。

Please call again anytime.

我得挂电话了。

I'd better get off the phone. *get off the phone 是“挂上电话”的固定说法。

我得挂电话了。

I have to go now. I have to get going.

我该挂电话了。

I guess I'd better get going. *guess“想”，get going“挂上电话。”

能跟您通上话，我非常高兴，再见。

Nice talking to you. Bye.

请挂电话吧。

Please hang up the phone. *“挂断电话”用hang up,而不能用cut。

Please put down the receiver.

Would you please get off the phone? (您能挂上电话吗?)

电话断了。

I was cut off.

I was disconnected.

我还没说完呢，她就把电话挂上了。

She hung up on me. *hung 是hang的过去式。

She hung up before I finished.

电话不通。

The phone went dead.

谢谢你给我回电话。 Thank you for returning my call.

Thank you for calling me back.

●打错电话 您好像打错电话了。

I'm afraid you have the wrong number. *wrong“错的”、“不对的”，wrong number“错的电话号码”。

I'm afraid you have the wrong number. (您可能打错电话了。)

Oh, sorry for troubling you. (哦，对不起，打扰您了。)

I'm sorry, you've got the wrong number.

您拨的电话号码是多少?

What number are you calling?

What number are you trying to reach?

您找哪位呀?

Who would you like to talk to?

Who do you want to talk to?

Who are you calling?

Who are you trying to reach?

这儿没有您说的这个人。

There's no one here by that name.

There's nobody here by that name.

我们公司没有叫鲍勃•霍普的。

There's no Bob Hope in this office.

There's nobody named Bob Hope here. (这儿没有叫鲍勃•霍普的。)

对不起，我好像打错了。

I'm sorry. I must have misdialed. *用于自己打错电话时。

I'm afraid I have the wrong number.

●电话留言

我是加里•米尔斯，请尽快跟我联络。

This is Gary Mills calling. Please call me as soon as possible.

我是ABC公司的加里•米尔斯，请回来后给我回电话。我的电话号码是1234-1234。

This is Gary Mills of ABC. Please call me when you get home. My number is 1234-1234. 这是电话录音。

This is a recording. *录音带中的固定说法。

●打电话遇到困难时

您能说慢一点儿吗?

Please speak a little more slowly. Would you slow down, please?

我听不清楚。

I can't hear you very well.

Are you free tomorrow? (明天有空吗?)

I can't hear you very well. (我听不清楚。)

I can barely hear you. (我一点儿都听不见。)

I'm having trouble hearing you. (我听不太清楚。)

电话线好像有毛病。

We have a bad connection.

This is a really bad line.

您能再大点儿声吗?

Could you speak up, please?

Please speak a little louder. Would you speak up a little, please?

串线了。

The lines are crossed. *line 是指telephone line "电话线"，cross "交叉"、"干扰"。 The lines must be crossed. (肯定是串线了。)

对不起，让您久等了。

I'm sorry to have kept you waiting.

I'm sorry to have kept you waiting. (对不起，让您久等了。)

That's okay. (没关系。)

I'm sorry for the delay. (对不起，我来晚了。)

Sorry to have kept you waiting. (抱歉，让您久等了。)

谢谢您等我。

Thank you for waiting.

你给我的电话号码是错的。

You gave me the wrong number.

The number you gave me was wrong.?