积极聆听的三个方式
2014年03月17日 16:48
积极听取、并试图理解他人的观点和看法，这是最有效的倾听方式。这将有助于你从员工那儿得到最好的想法——并推动你成为优秀的领导者。以下三点有助你积极聆听他人意见：
1、辨别出语言和非语言的线索，比如说语调、面部表情，以及其他身体语言。留心别人未说出口的话，并进一步挖掘：“你看起来很兴奋（高兴、不安...），我非常愿意听到你更多的想法。”
2、确保你了解倾诉者表达的内容，并用诸如口头承认、阐明解释问题，以及面部表情、眼神接触和点头认可等非语言行为来鼓励持续沟通。
3、向别人展示你将会记住他们所说的话，在谈话最后总结关键信息。
Active listening, combined with trying to understand others’ perspectives and points of view, is the most effective form of listening. It can help you get the best from your employees — and propel you to a class of your own as a leader. To listen more actively:
Recognize verbal and nonverbal cues, such as tone, facial expressions, and other body language. Pay attention to what others are not saying, and probe a bit deeper: “You seem excited (happy, upset…), and I’d like to hear more about your perspective.”
Assure others that you’ve heard what they have to say, and encourage ongoing communication with appropriate replies such as verbal acknowledgements, clarifying questions, or paraphrasing, as well as non-verbal behaviors such as facial expressions, eye contact, and head nods.
To show others that you’ll remember what they said, summarize key messages at the end of your conversation.
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