乘务员角度要求中文及英文

（1）较高的责任心

责任心不强，就会放松对自己的要求，不能集中精力客观而科学地从事民航工作；就不能吸取血的教训，意识到自己一举一动的重要性和带来的影响；就不会以全局为重，将公司的利益放在心上。让“安全第一，第一是安全”在全体乘务员思想中深深扎根，在安全与发展、改革、效益、正常的关系上，永远是“安全第一”，把这作为自己的责任来承担。

（2）加强规章意识

规章意识淡薄，就会出现不按照规章盲目蛮干，不严格遵守天气标准起降，不经同意擅自改变航向等等，违反规章制度、条令、条例，从而丧失安全意识。这就要求乘务员在平时的工作中不仅要按章操作，更要仔细的准备、认真的复核。只要抓住细节，将细节做到精致，才能从更本上杜绝不安全的隐患。坚持以“明确阶段性目标、杜绝阶段性松劲麻痹思想”为准则，使乘务员深刻认识到安全工作长治久安，安全工作永无尽头，安全工作永远从零开始。

（3）良好的心理素质

良好的心理素质是在飞行中建立强烈安全意识的基础，包括：

自觉性：对行动的目的、动机有清楚而深刻的认识，并受正确的信念和世界观的调整和支配，能坚持原则，使行动始终围绕着飞行工作并达到圆满完成任务的目的。

果断性：善于明辨是非真伪，当机立断，沉着冷静，迅速且合理地处理和解决飞行中出现的各种各样的问题。

坚持性：在行动中坚定不移、坚持不懈地克服一切困难和障碍，把精力集中在飞行工作上，完成既定目标。

自制力：控制和调节自己思想感情、举止行为的能力，使自己严格遵守飞行各项规章制度和操纵程序，在各种条件下认真工作。

（4）丰富且扎实的专业知识

丰富的专业理论知识是保持安全航行的基础。从1903年莱特兄弟首次进行载人飞行以来，飞机在这过去的100多年中已发生了翻天覆地的变化。各种先进机载设备的投入使用需要民航员工具有相对应的专业知识，对所有机型的各个系统了如指掌，对正常和非正常程序应做到信手拈来。

（5）严谨的工作作风

工作作风不严谨，就会形成思维惰性，不能勤于思考，主动调整自己的注意力和精力，工作中马虎应付、粗心大意，造成错、忘、漏；就会存有侥幸取胜心理，对飞行信息和动态不能全面掌握，最终酿成惨剧。一定要做到人人心中有安全，人人肩上有安全，人人动手抓安全，切实将保障安全的关口前移。

(1) a high sense of responsibility

Strong sense of responsibility, will relax their requirements, can not concentrate on objective and scientific work in civil aviation; can not learn the lesson of blood, aware of every move of their own importance and impact; not to the global as the most important, the company's interests at heart. So that "safety first, safety first" in the thinking of all the crew is deeply rooted in the security and

development, reform, efficiency, normal relationship, is always "safety first", this as their responsibility to bear .

(2) to enhance awareness of regulations

Regulations consciousness, there will be foolhardy not blindly follow rules and regulations, does not strictly comply with the standard weather take off and land without consent arbitrarily changed course, and so, in violation of rules, regulations, ordinances, and thus the loss of safety awareness. This requires the crew's work not only in normal operation according to chapter, but also to careful

preparation, careful review. Only by grasping the details, the details will be refined in order to put an end to a more insecure the risks. Adhere to the "clear milestones, interim slack to prevent paralysis of thought" as the norm, so that a profound understanding of the safety crew long-term stability, security will never end, safety is always zero.

(3) good psychological quality

Good psychological quality is in flight safety awareness to establish a strong foundation, including: Consciousness: The purpose of the actions, motives are clear and deep understanding, and by the

correct beliefs and worldview of the adjustment and control, to adhere to the principle, so that action is always flying around the work and to accomplish the mission objectives.

Decisiveness: good at discerning the authenticity, decisive, calm, quick and reasonably handle and resolve a variety of flight problems arise.

Persistence: in action determination and perseverance to overcome all difficulties and obstacles, to concentrate on flying work to complete goals.

Self-control: control and regulate their thoughts and feelings, behavior, capacity to act, so that their strict compliance with the rules and regulations, and flight control procedures, serious work in a variety of conditions.

(4) rich and solid professional knowledge

Rich professional knowledge base is to maintain safe navigation. From 1903 the Wright brothers first manned flight since the aircraft in the past 100 years has undergone enormous changes. Advanced airborne equipment in use needs of civil aviation employees with corresponding expertise, well aware of the various systems on all models of normal and abnormal procedures should be handy.

(5) strict style of work

Not rigorous style of work, will form an inert thinking, not to think hard, take the initiative to adjust their attention and energy to cope with the work of sloppy, careless, resulting in the wrong, forgotten, missing; there will be chances to win the psychological, the flight can not fully grasp the information and dynamic, and ultimately led to the tragedy. Must be everybody safe, all shoulders are safe, all hands grasping the safety and effectively to protect the safety sooner.