民航英语词汇
1 . handle /'hendle/ v. 处理
2 . item /'aitэm/ n.项目,条款,术语
3 .origin /'oridgin/ n.起源,由来
4 .desination /desti'nei∫эn/ n. 目的地
5 .departure /di'pa:t∫э/ n. 离开
6 .economy class 经济舱
7 .business class 公务舱
8 .first class 头等舱
9 .essential /i'sen∫эl/ a. 基本的
10.offer /'ofэ/ v. 提供
11.route /ru:t/ n. 路线
12.reasonable /'ri:znэbl/ a. 合理的
13.direct flight 衔接航班
14.according to 根据
15.purpose /'pэpэs/ n. 目的
16.available /э'veilэbl/ a.可利用的
17.high season 旺季
18.in that case 那样的话
19.recommend /,rekэ'mend/ v. 推荐
20.standby /'standbai/ v.候补
In the reservation office,the agents whose job is to handle telephone reservations for passengers should know some important items.
呼叫中心负责处理电话预定的工作人员应该掌握一些重要的术语。
First,passenger's name;
首先,顾客的姓名;
Second,the number of Identification Card;
其次,顾客的身份证;
Third,origin and destination;
第三,出发地和目的地;
Fourth,departure time and arrival time;
第四,离港和到达时间;
Fifth,cabin classes(Which class the passenger want,economy class,business class or first class). 最后,舱位(经济舱,商务舱或头等舱) 。
Usally,these five items are essential.The agents need to offer the best routesand the reasonable
price,for sometimes there are several routes to choose and the passengers may choose direct flights or connecting flights according to their different purposes.
这五项通常来说是必不可少的。代理人需提供最佳的线路以及合理的价格。乘客可能选择直达航班或者因目的地不同选择联程航班。
Of course,sometimes there are no seats available during high seasons. In that case ,the agent may recommend the passenger to standby,or change to other flights.
当然了,旺季的时候经常客满。代理人应该建议乘客等待退票或者选择其他航班。
1.agent /'eigЭnt/ n. 代理商,代理人
2.internet /'intЭnet/ n. 互联网
3.passenger /'pasindgЭ/ n. 旅客,乘客
4.airport /'eЭpo:t/ n. 机场
5.check in 办理登记手续
1.book /buk/ v.预定
2.ticket /'tikit/ n. 票
3.airline /'eэlain/ n. 航空公司
4.reservation /,rezэ'vei∫эn/ n. 预定
5.e-ticket 电子客票
6.issue /'isju:/ v.发行
1.ID Identification Card 身份证
2.passport /'pa:spo:t/ n.护照
3.convenient /cЭn'vi:niЭnt/ a.方便
Passengers and People Working on and with Planes 乘客与飞机工作人员
international passenger 国际旅客
domestic passenger 国内旅客
connecting passenger 转机旅客
transit passenger 过境旅客
stand-by 候补旅客
no-show 误机者
unaccompanied passenger 无人陪伴儿童
handicapped passenge 残疾旅客
departing passenger 出港旅客
arriving passenger 进港旅客
flight crew 机组人
captain 机长
pilot 飞行员
copilot 副驾驶员
flight engineer 飞行机械师
stewardess/cabin attendant/air hostess 女乘务员/空中小姐
steward 男乘务员
purser/chief attendant 乘务长
chief purser 主任乘务长
air crew 空勤人员
ground crew 地勤人员
ground service staff 地面服务人员
navigator 领航员
麻烦请给我你的护照。 May I see your passport, please?
这是我的护照。 Here is my passport / Here it is.
旅行的目的为何? Whats the purpose of your visit? (移民)(观光)(公务) 。
(Immigrant)(Sightseeing)(Businese).
随身携带多少现金? How much money do you have with you?
大约10,000元。 I have 10,000 dollars.
祝你玩得愉快。 Good. Have a nice day.
谢谢。 Thank you.
联合航空,您好。 Hello. This is United Airlines.
请说您的大名与班机号码? Whats your name and flight number?
行程是那一天?6月10日。 When is it? June 10th.
我找不到您的大名。真的? I cant find your name. Really?
我仍然无法在订位名单中找到您的名字。 I still cant find your name on the reservation list. 一个经济舱座位,对吗? One economy class seat, is that right?
谢谢。你们何时开始办理登机? Thanks a lot. What time do you start check-in?
你必须在至少1小时前办理登机。 You must check-in at least one hour before. 抱歉,这班飞机已客满。 Sorry, this flight is full.
下一班飞往多伦多的班机何时起飞? When will the next flight to Toronto leave? 太好了。
请告诉我班机号码与起飞时间? That will be fine. Whats the flight number and departure time?
我想要再确认班机。 Id like to reconfirm my flight.
我的名字是杰瑞烦 “03班机。 My name is Wesley Cheng, and the flight number is UA 003 for Toronto.
我想要确认班机时间没有改变。 Id like to make sure of the time it leaves.
请再告诉我一次您的大名? May I have your name again?
别担心,这班班机仍有空位提供新的订位者。 Anyway, we have seats for new bookings on this flight. No problem.
没问题,您已完成订位。 Now you have been booked.
起飞前2小时。 Two hours before departure time.
(飞机客满时) 那么,请帮我重新订位。 Then, please give me a new reservation.
若是我在此等候,有机位的机率有多大? What is the possibility of my getting a seat if I wait?
后天,星期五。 The day after tomorrow, Friday.
费用多少? What is the fare?
1. civil aviation 民用航空
2. plane, aircraft, airplane 飞机
3. airliner 班机
4. airline 航空公司
5. jet, supersonic plane 喷气机
6. airliner, passenger aircraft 客机
7. long-range aircraft, long-haul aircraft 远程飞机
8. medium-haul aircraft 中程飞机
14. by air, by plane 乘飞机
15. passenger cabin 客舱
16. tourist class 普通舱, 经济舱
17. first class 一等舱
18. waiting list 登机票名单
19. boarding check 登机牌
20. airport 航空港
23. air hostess, stewardess 空中小姐, 女乘务员
24. steward 乘务员
25. aircraft crew, air crew 机组, 机务人员
26. pilot 驾驶员, 机长
27. takeoff 起飞
28. landing 着陆
29. to board a plane, get into a plane 上飞机
30. non-stop flight to 飞往, 直飞
31.to get off a plane, alight from a plane 下飞机
32. in transit 运送中的
33. off-peak season淡季
34. flight schedule航班时间表
35. safety inspection安全检查
36. departure time起飞时间
37. arrival time到达时间
38. seat belt安全带
39. air-sickness bag晕机袋
40. earplug耳塞
41. eye-mask眼罩
43. armrest扶手
44. life vest救生衣
47. emergency exit紧急出口
49. forced landing迫降
55. baggage insurance行李保险
56. baggage claim area行李认领处
57. baggage cart行李车
59. airport bus机场巴士
66. passport护照
67. visa签证
68. health certificate健康证明
69
70. channel通道
航空服务英语 航空服务英语飞机票(指限定条件) endorsement/restrictions旅客姓名 name of passenger起点城市
from 起飞日期 date 起飞时间 time 订座情况 status 机票确认 ticket confirm登机口
gate 前往城市 to 乘运人(公司) carrier 航班号 flight no.座舱等级 class(fare basis)机号
plane No.机座号 seat No.吸烟坐位 moking seat非吸烟席 non-smoking seat机场费 airport fee国际机场 international airport国内机场 domestic airport机场候机楼 airport terminal国际候机楼 international terminal国际航班出港
入口 in 出口 exit ; out; way out 进站(进港。到达)arrivals 不需报关 noting to declare 海关 customs 登机口 gate; departure gate 候机室 departure lounge 航班号 FLT No(flight number) 来自。。。arriving from 前往… departure to
scheduled time 实际时间 actual time 已降落 landed 起飞时间 departure time 延误 delayed 登机 boarding 由此乘电梯前往登机 stairs and lifts to departures迎宾处 greeting arriving由此上楼 up; upstairs由此下楼 down; downstairs银行 bank 货币兑换处 money exchange; currency exchange订旅馆 hotel reservation行李暂存箱 luggage locker出站(出港。离开) departures 登
机手续办理 check-in 登机牌 boarding pass(card)护照检查处passport control immigration行李领取处 luggage claim ;baggage claim国际航班旅客 international passengers中转 transfers 中转旅客 transfer
passengers 中转处 transfer correspondence过境 transit 报关物品 goods to declare贵宾室 V.I.P room购票处 ticket office付款处 cash 出租车乘车点 Taxi pick-up point大轿车乘车点 coach pick-u point航空公司
汽车服务处 airline coach service租车处(旅客自己驾车) car hire公共汽车 bus; coach service公用电话 public phone; telephone厕所 toilet; W.C; lavatories; rest room男厕 men’s; gent’s; gentlemen’s女
厕 women’s; lady’s餐厅 restaurant 酒吧 bar 咖啡馆 coffee shop; café免税店 duty-free shop邮局 post
office 出售火车票 rail ticket旅行安排 tour arrangement行李牌 luggage tag国际航班 International
Flight 班机号码 Flight Number来回机票 Round-Trip Ticket商务客舱 Business Class国内班机 Domestic Flight单程机票 One-way Ticket头等舱 First Class经济舱 Economy Class使用中 Occupied 盥洗室 lavatory 无人 vacant 女空服员 Stewardess 男空服员 steward 海关申报处 customs service area货币申报 currency declaration观光 sight-seeing 托运的行李 checked baggage 行李领取处 baggage claim area随身行李 carry-on baggage行李推车 luggage cart外币兑换店 currency exchange shop汇率 exchange rate旅行支票 traveler’s checkDialogue:1.请求对方再说一次 Could u please repeat that?2.我要订9月15号到纽约的班机。I’d like to make a reservation for a flight to New York on September 15th.3.408次班机何时抵达? What time does Flight 408 arrive?4.机票多少钱?How much is airfare?5.我想要确认我预订的机位。I’d like to reconfirm my plane reservation please.6盥guan 洗室在哪里? Where is the lavatory?7.你有中文报纸吗?Do you have Chinese Newspaper?8.我会冷,请给我一条毯子好吗?I feel cool, may I have a blanket?9.可不可以给我一副扑克牌?May I have a deck of playing cars?10.请出示您的护照。May I see your passport, please?11.您要在美国待多久?How long are you going to stay in America?12.您此行的目的为何What is the purpose of your visit?13.您有任何东西要申报吗? Do you have anything to declare?14.对不起,哪里是行李提领区?Excuse me, where is the baggage claim area?15.行李遗失申报处在哪里? Where is the lost luggage
office?16. (出示登机证予服务人员)我的座位在哪里?Where is my seat?17.我能将手提行李放在这儿吗? Can I put my baggage here?18.我是否可将座位向后倾倒?(向后坐的乘客说) May I recline my seat?19.是否可替我更换座位? Could you change my seat, please?20.我是否可以抽烟? May I smoke?21.需要什么饮料? What kind of drinks do you have?22.机上提供那些饮料? What kind of drinks do you have?23.咖啡,茶,果汁,可乐,啤酒和调酒。 We have coffee, tea, juice, coke, beer and cocktails.24. 晚餐想吃牛肉,鸡肉还是鱼? Which would you like for dinner, beef, chicken or fish?25.我觉得不舒服,是否可以给我一些药? I feel a little sick, can I have some medicine?26.还要多久到达檀香山? How much longer does it take to get to Honolulu ?27.这次班机会准时到达吗? Will this flight get there on time?28.我担心能否赶
上转机班机。 I’m anxious about my connecting flight.29.请告诉我如何填写这张表格? Could you tell me how to fill in this form?30.到达了!Reached
卫星楼 satellite
入口 in
出口 exit ; out; way out
进站(进港。到达)arrivals
不需报关 noting to declare
海关 customs
登机口 gate; departure gate
候机室 departure lounge
航班号 FLT No(flight number)
来自。。。。arriving from
前往… departure to
预计时间 scheduled time
实际时间 actual time
已降落 landed
起飞时间 departure time
延误 delayed
登机 boarding
由此乘电梯前往登机 stairs and lifts to departures
迎宾处 greeting arriving
由此上楼 up; upstairs
由此下楼 down; downstairs
银行 bank
货币兑换处 money exchange; currency exchange
订旅馆 hotel reservation
行李暂存箱 luggage locker
出站(出港。离开) departures
登机手续办理 check-in
登机牌 boarding pass(card)
护照检查处passport control immigration
行李领取处 luggage claim ;baggage claim
国际航班旅客 international passengers
中转 transfers
中转旅客 transfer passengers
中转处 transfer correspondence
过境 transit
报关物品 goods to declare
贵宾室 V.I.P room
购票处 ticket office
付款处 cash
出租车乘车点 Taxi pick-up point
大轿车乘车点 coach pick-u point
航空公司汽车服务处 airline coach service
租车处(旅客自己驾车) car hire
公共汽车 bus; coach service
公用电话 public phone; telephone
厕所 toilet; W.C; lavatories; rest room
男厕 men’s; gent’s; gentlemen’s
女厕 women’s; lady’s
餐厅 restaurant
酒吧 bar
咖啡馆 coffee shop; café
免税店 duty-free shop
邮局 post office
出售火车票 rail ticket
旅行安排 tour arrangement
行李牌 luggage tag
国际航班 International Flight
班机号码 Flight Number
来回机票 Round-Trip Ticket
商务客舱 Business Class
国内班机 Domestic Flight
单程机票 One-way Ticket
头等舱 First Class
经济舱 Economy Class
使用中 Occupied
盥洗室 lavatory
无人 vacant
女空服员 Stewardess
男空服员 steward
海关申报处 customs service area
货币申报 currency declaration
观光 sight-seeing
托运的行李 checked baggage
行李领取处 baggage claim area
随身行李 carry-on baggage
行李推车 luggage cart
外币兑换店 currency exchange shop
汇率 exchange rate
旅行支票 traveler’s check Dialogue
飞机票(指限定条件) endorsement/restrictions
旅客姓名 name of passenger
起点城市 from
起飞日期 date
起飞时间 time
订座情况 status
机票确认 ticket confirm
登机口 gate
前往城市 to
乘运人(公司) carrier
航班号 flight no.
座舱等级 class(fare basis)
机号 plane No. 机座号 seat No.
吸烟坐位 smoking seat
非吸烟席 non-smoking seat
机场费 airport fee
国际机场 international airport
国内机场 domestic airport
机场候机楼 airport terminal
国际候机楼 international terminal
国际航班出港 international departure
国内航班出站 domestic departure
1. 请求对方再说一次 Could u please repeat that?
2. 我要订9月15号到纽约的班机。I’d like to make a reservation for a flight to New York on September 15th.
3.408次班机何时抵达? What time does Flight 408 arrive?
4. 机票多少钱?How much is airfare?
5. 我想要确认我预订的机位。I’d like to reconfirm my plane reservation please.
6盥guan 洗室在哪里? Where is the lavatory?
7. 你有中文报纸吗?Do you have Chinese Newspaper?
8. 我会冷,请给我一条毯子好吗?I feel cool, may I have a blanket?
9. 可不可以给我一副扑克牌?May I have a deck of playing cars?
10. 请出示您的护照。May I see your passport, please?
11. 您要在美国待多久?How long are you going to stay in America?
12. 您此行的目的为何What is the purpose of your visit?
13. 您有任何东西要申报吗? Do you have anything to declare?
14. 对不起,哪里是行李提领区?Excuse me, where is the baggage claim area?
15. 行李遗失申报处在哪里? Where is the lost luggage office?
16. (出示登机证予服务人员)我的座位在哪里?Where is my seat?
17. 我能将手提行李放在这儿吗? Can I put my baggage here?
18. 我是否可将座位向后倾倒?(向后坐的乘客说) May I recline my seat?
19. 是否可替我更换座位? Could you change my seat, please?
20. 我是否可以抽烟? May I smoke?
21. 需要什么饮料? What kind of drinks do you have?
22. 机上提供那些饮料? What kind of drinks do you have?
23. 咖啡,茶,果汁,可乐,啤酒和调酒。 We have coffee, tea, juice, coke, beer and cocktails.
24. 晚餐想吃牛肉,鸡肉还是鱼? Which would you like for dinner, beef, chicken or fish? 25.我觉得不舒服,是否可以给我一些药? I feel a little sick, can I have some medicine?
26. 还要多久到达檀香山? How much longer does it take to get to Honolulu ?
27. 这次班机会准时到达吗? Will this flight get there on time?
28. 我担心能否赶上转机班机。 I’m anxious about my connecting flight.
29. 请告诉我如何填写这张表格? Could you tell me how to fill in this form?